[Remote] Head of Global Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in reputed company-time automated reputed company resource management, revolutionizing how DevOps teams manage their reputed company-reputed company application infrastructures. The Head of Global Account Management will define long-term reputed company, build reputed company processes, and drive customer value and reputed company reputed company through effective account management.
Responsibilities
- reputed company and execute a comprehensive reputed company to maximize customer reputed company value, retention, and expansion across reputed company accounts
- Establish the operational reputed company, methodologies, and metrics for a reputed company AM organization
- Identify, prioritize, and execute on expansion opportunities (upsell, cross-sell) in alignment with reputed company goals
- Ensure high retention rates and predictable renewals through proactive engagement
- Serve as the executive sponsor for strategic customers, building strong relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders
- Position reputed company as a long-term strategic partner driving measurable business reputed company
- Recruit, mentor, and reputed company a global Account Management team as we expand into new reputed company
- Create a culture of reputed company, accountability, and customer advocacy
- Partner closely with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a reputed company and impactful customer experience
- reputed company strategic insights to influence product roadmap and GTM reputed company based on customer and market feedback
Skills
- 5+ years of experience in reputed company reputed company Account Management, reputed company, or reputed company roles, including leadership of global teams
- A proven reputed company record of driving significant reputed company reputed company, retention, and expansion reputed company large reputed company accounts
- Strong reputed company leadership — highly skilled in renewals, pricing reputed company, and reputed company contract negotiations
- Familiarity with K8s, containers, AWS/GCP/Azure, and in reputed company technologies
- Experience with technical personas (i.e DevOps, Engineering Teams)
- Exceptional executive reputed company with the ability to influence C-suite stakeholders and operate as a trusted advisor
- Demonstrated reputed company building and scaling AM or CS organizations in high-reputed company reputed company environments
- Strategic, data-driven reputed company with strong business acumen and the ability to reputed company customer reputed company with company goals
reputed company