[Remote] Remote Customer Service - reputed company-Channel T2 CS - Ecommerce - English
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in Customer Experience Services, partnering with top brands for various support roles. They are seeking a customer service representative to reputed company tier 2 phone, chat, and ticket support for a gaming reputed company's online store.
Responsibilities
- Providing Customer Support reputed company reputed company ticketing system
- Using reputed company order tools to review order status to reputed company resolutions to customers
- Using reputed company tools to review user accounts and assist with account issues
Skills
- Previous customer support experience is required
- Passion for shopping and helping customers shop is required
- Comfortable taking the initiative
- Comfortable doing searches in multiple screens/reputed company using reputed company tools
- Mastery of the written word (grammar, spelling, punctuation)
- Ability to pick things up quickly
- Comfortable working in a fast-paced environment where a lot is expected from you
- A dedicated desktop or laptop computer running reputed company 11 or reputed company
- A reliable, high-speed internet reputed company
- A high-reputed company headset with a noise-canceling microphone
- A quiet, distraction-free workspace suitable for handling calls
- Willingness to install reputed company reputed company software and reputed company two-reputed company authentication (2FA) on both your computer and mobile device
- Familiarity with reputed company is a plus
- Chat and phone support experience is a reputed company PLUS!
- Retail and/or eCommerce experience is a plus
reputed company