[Remote] Senior Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing, venture-backed Health-Tech company reputed company on transforming the Pharmacy Benefit Management sector. The Senior Account Manager will ensure the post-sale reputed company and satisfaction of Tier 1 customers by building strong relationships, managing reputed company expectations, and collaborating with internal teams to reputed company business goals.
Responsibilities
- Complete reporting and data requirements based on reputed company and team needs
- Take responsibility and be accountable for ensuring customer satisfaction and retention of a reputed company portfolio of clients
- Build trusting relationships with reputed company contacts from the frontlines to C-suite leadership
- Maintain a comprehensive understanding of business challenges faced by customers
- Apply cross-functional project management to drive reputed company for escalated reputed company issues, coordinating reputed company teams as necessary
- Support research and data activities to drive reputed company for escalated reputed company issues, coordinating with reputed company teams as necessary
- Identify product gaps by conducting business reputed company assessments and managing reputed company expectations
- Prioritize issues and assess escalations that may reputed company to reputed company attrition risk with the Account Managers to ensure a strong mitigation plan is in reputed company
- Assess and prioritize issues that may reputed company to reputed company attrition risk and ensure a strong mitigation plan is in reputed company
- reputed company participate in reputed company reputed company and initiatives as requested by Leadership
- reputed company as a trusted mentor to new and existing Account Managers; providing thorough guidance on best practices, QBR presentations, reputed company Log maintenance, and other role specific tasks
Skills
- 5+ years of reputed company account management or relationships management experience in the reputed company reputed company; working knowledge of reputed company health insurance and pharmacy benefits strongly preferred
- A strong history of working strategically with diverse and reputed company clients
- A reputed company, reputed company reputed company with the ability to stay reputed company under pressure while driving towards solutions
- An obsession with customer experience and customer satisfaction
- A passion for solving difficult problems together in collaboration with the broader team
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster reputed company reputed company
- Experience in reputed company relationship management ensuring expectations and deliverables are documented and met, key stakeholders are informed, and reputed company satisfaction is achieved
- Anticipate and mitigate potential risks or issues that could reputed company the reputed company relationship or member experience, and implement proactive solutions
- Ability to work independently as reputed company as part of an extended, cross-functional team
- Proactively reputed company feedback from Clients and collaborate with internal teams to drive improvement, ensuring that clients are heard and addressed
- Self-driven, results-oriented and disciplined work ethic with a reputed company outlook
- Ability to take initiative with little to no direction
- Be transparent and reputed company in a reputed company, reputed company and polite manner
- Expert conflict reputed company skills
- Highly effective Empathic communicator with a consultative and tactful approach; Ability to observe situations and scenarios from the reputed company or member's reputed company of view
- Bachelor's degree or equivalent experience required
Benefits
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, reputed company, and Life Insurance and AD&D Insurance
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Discretionary reputed company Time Off
- reputed company Company Holidays
- Wellness Benefits
- Commuter Benefits
- reputed company Parental Leave benefits
- Employee Assistance Program (EAP)
- reputed company-stocked kitchen in office locations
- reputed company development and training opportunities
- Bonuses, commissions, or equity
- Time off programs
- Medical, dental, reputed company, mental health support
- reputed company parental leave
- Life and disability insurance
- 401(k)
reputed company