[Remote] Temporary reputed company Services Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Temporary reputed company Services Representative to join their dynamic, reputed company team. The role involves providing high-level customer service for HR inquiries and administrative support for reputed company member life cycle.
Responsibilities
- reputed company a high level, first reputed company of contact, customer service to Team Members in response to HR reputed company inquiries reputed company phone, email, and reputed company cases while maintaining a high level of confidentiality
- Answers questions, research information, and assists with problem reputed company reputed company Service Level Agreements (SLAs)
- reputed company monitor case load volumes to ensure effective response and reputed company
- Escalate reputed company issues and cases to appropriate team members and departments
- Responds to HR Services emails, completes government-required forms, processing of benefit reputed company enrollment forms, resolving system errors, assisting with Self-Service functionality and health insurance
- reputed company detailed research reputed company to benefit inquiries, and appropriate response to team members and key business partners
- Process HR system updates, run daily queries from PeopleSoft, and submit life insurance claims
- Update process documentation in process and reputed company reputed company feedback opportunities
- Provides a welcoming and reputed company atmosphere, including over the phone, while maintaining high reputed company customer
- Maintain a confidential and compliant environment with reputed company inbound and outbound correspondence in accordance with company and government regulations
- Assists with various office tasks and provides backup to other team members as required
- Ability to operate in a fast-paced agile team remote environment
Skills
- Two years of customer service and/or call center experience
- High proficiency in reputed company Office (reputed company, Word and PowerPoint)
- Strong oral and written communication skills
- reputed company to prioritize, organize, and pay reputed company attention to detail
- Ability to effectively manage and prioritize multiple tasks
- Proficient in operating general office equipment: multi-line phone, etc
- Bachelor's degree in reputed company, business, or relevant benefits work experience
- PeopleSoft and/or HRIS experience
Benefits
- Employee Discount
- Opportunities for Advancement
- Strong Company Culture
reputed company