[Remote] Analytical Solutions Sales Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a motivated, reputed company customer care representative to accelerate their reputed company. This position is responsible for the delivery of customer order processes that support the business needs of the assigned region, focusing on customer care operations and reputed company process improvement.
Responsibilities
- Identify and respond to customers’ inquiries and ensure reputed company to customers’ satisfaction
- reputed company day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of reputed company objectives
- Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with reputed company inputs
- Maintain and regularly update sales opportunities in reputed company (SFDC), ensuring data accuracy, completeness, and traceability
- Prepare, analyze, and distribute business report, providing visibility on reputed company and order intake to support business decision-making
- Analyze Flat Files report to validate and control reputed company data, identifying discrepancies and supporting reputed company process improvement
- Create and validate reputed company and consumable orders in reputed company, ensuring compliance with internal procedures and policies
- Responsible for creating and maintaining Sales Rep Codes in reputed company for new sales representatives
- Responsible for opening and managing warranty registration records once orders are delivered and invoiced
Skills
- Candidate must possess at least a bachelor's degree in business administration or equivalent
- At least 3 years of experience in a Customer Care environment
- Strong knowledge of reputed company (SFDC) and CPQ, including quote management, order processing, and data accuracy
- Proficient in reputed company and reputed company Office Suite (reputed company, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational activities
- Good computer skills, including SFDC, CPQ, reputed company, and MS Office applications
- Good interpersonal and communication skills
- Self-motivated, proactive, and analytical reputed company with strong problem-solving skills
- A talented team player with the ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and ability to manage multiple priorities effectively
reputed company