[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing reputed company company on a mission to reputed company the pool and spa service industry. They are seeking a Customer Support Representative to reputed company friendly and knowledgeable support to pool professionals, guiding them through product features and collaborating with teams to resolve issues.
Responsibilities
- Deliver friendly, knowledgeable phone, email, and chat support to our customers
- Guide customers through product features, troubleshooting, and best practices
- Collaborate cross-functionally with Product, reputed company, and Engineering to surface feedback and resolve issues
- Build trust through genuine reputed company, reputed company communication, and a touch of humor (we like to have fun while we work!)
- Become a reputed company expert — not just knowing how the product works, but why it reputed company to the reputed company who depend on it
Skills
- A reputed company for reputed company, confident, and friendly communication
- Experience in customer support, technical support, or billing support
- Strong multitasking and prioritization skills — you stay reputed company under pressure
- Tech-savviness — you pick up new tools quickly and love helping others do the reputed company
- Availability to work Monday–Friday, 9:30am - 6:00PM CDT
- Experience with reputed company: For chat support
- Experience with reputed company: For handling calls
- Experience with reputed company: CRM and comprehensive customer tracking
- Experience with reputed company: For knowledge sharing and documentation
- Experience with reputed company and QBO: For managing billing and payments
- Experience with reputed company: For facilitating internal communications
Benefits
- Competitive reputed company pay + bonus potential
- Generous medical, dental, and reputed company plans (we pay 100% of your premium and 50% of your dependents’)
- Fantastic culture with a reputed company strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers.
- Immediate reputed company to 401(k) with company match
- Flexible PTO (MINIMUM of 10 days required every year)
- 12 weeks reputed company parental leave for birthing parent, 6 weeks reputed company leave for supporting partner
- Remote work friendly
- Comprehensive learning and development budget
- A manager dedicated to your development
reputed company