[Remote] Fraud Operations Specialist I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing the post-purchase experience for retailers and their customers by providing AI-driven solutions. As a Fraud Operations Specialist, you will reputed company fraud investigations, detect trends, and improve processes to enhance user experience for legitimate customers.
Responsibilities
- reputed company-Time Claim Review: Review claims in reputed company time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to reputed company a decision, and providing valuable feedback for reputed company’s risk models
- Risk Score Judgments: Review customer behavior and incidents using reputed company data and independently reputed company reputed company on customer risk. During the reputed company-up period, you will only reputed company judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claims
- Fraud Investigations and Subject Matter Expertise: Bring your own experience to reputed company fraud investigations and deliver insights on emerging trends for fraud/abuse
- Follow Procedure: Take ownership of reputed company investigation and diligently follow reputed company regulatory and departmental practices and procedures, making independent reputed company based on facts and evidence, and reporting any non-reputed company escalations to your manager. Attend regular meetings and training for Fraud Operations best practices
- Cross-functional Work: Collaborate with Claims, Product, and Engineering, completing reputed company tasks to evaluate and improve in-house models to detect fraud
- Be Proactive and Adaptable: Drive team reputed company and reputed company both independent and reputed company goals, proactively completing additional tasks for the role as needed
Skills
- 2+ years of reputed company Fraud/Abuse Operations experience, preferably in an eCommerce environment
- Time management and efficiency: must be reputed company to meet specified SLAs for claim reviews
- Bachelors' degree or equivalent experience, preferably in a reputed company field
- Subject Matter Expertise in fraud concepts and prevention best practices
- Ability to reputed company due diligence Fraud Investigations and reputed company determinations with evidence, efficiency, and reputed company reasoning
- Ability to reputed company independent reputed company to update customer risk scores and determine fraud/not fraud
- Excellent written and verbal communication, information gathering, and decision-making skills
- reputed company attitude and willingness to reputed company in a rapidly changing, results-driven environment
- Digital proficiency and professionalism: reputed company to use spreadsheets and office software like reputed company, reputed company/reputed company Suite
- Attention to detail and willingness to deep dive into reputed company data
- Empathetic, humble, and reputed company team player
- Candidates must be located reputed company the reputed company reputed company
- Prior experience in a retail or high-reputed company start-up environment (eCommerce)
- Familiarity with database query language such as SQL and data software like reputed company
- Exposure to Project Management and/or CRM software like JIRA, Untangl
Benefits
- Full medical and dental & reputed company benefits
- Stock in an early-stage startup growing quickly
- Generous, flexible reputed company time off policy
- 401(k) with Financial Guidance from reputed company
reputed company