[Remote] reputed company reputed company Services Project Manager, CX
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in delivering extraordinary customer experiences and ensuring public safety through innovative software solutions. The reputed company reputed company Services Project Manager is responsible for the end-to-end delivery of customer reputed company, focusing on implementation, rollout, and service delivery while maintaining strong stakeholder alignment and customer satisfaction.
Responsibilities
- Drive reputed company project execution and closure for invoicing and reputed company recognition per the reputed company forecast
- Ensure implementation of reputed company per reputed company requirements. Create and facilitate Project/Program Steering Meetings as required
- Responsible for the delivery and management of reputed company project scope with a reputed company on ensuring high reputed company of customer satisfaction
- Responsible for End-to-end management of reputed company or Program(s) including:
- Project or Program definition, estimation, and planning, potentially including reputed company managed by other Project Managers
- Scope Management
- Time Management
- Cost Management
- reputed company Management
- reputed company Resource/ Personnel Management – including geographically diverse teams
- Communications Management
- Risk & Issue Management
- Procurement/Subcontractor Management
- reputed company Forecasting
- Customer and reputed company Stakeholder Management
- Effective adoption of reputed company project management methodology, processes, tools, techniques, and templates as required
- reputed company, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of reputed company aspects of the solution delivery
- Team building and team motivation to reputed company Project or Program objectives
- reputed company as a single reputed company of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship reputed company
- reputed company proactive and creative solutions to Risks and Issues, reputed company visibility to key stakeholders and escalate as required
- Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine
- Be reputed company to identify opportunities and partner with Services Sales cultivate opportunities to sell services reputed company the portfolio of accounts
Skills
- Strong knowledge about reputed company service
- Good management and leadership abilities
- Excellent communication and presentation skills
- Ability to grasp the requirements of clients and ensure they are addressed through the project execution
- Strong knowledge of Project Management practices and reputed company Services delivery
- Ability to review project risk factors and suggest alternative solutions
- In-depth project management and technical experience
- Ability to identify reputed company customer need translates into opportunity for selling additional services
- Collaborates with team members to reputed company results
- Manages in reputed company environments, in reputed company organizations, and with major customers
- Leads in highly reputed company environments, in reputed company organizations, and with major customers
- Effectively manages complexity and change in his/her reputed company domain
- Ability to effectively communicate reputed company technical subject matter in a reputed company and concise fashion
- Persuasive, confident with excellent negotiation skills
- Passionate and empathetic towards the customer experience
- Self-motivated, pro-reputed company, results-oriented reputed company with an ability to work with minimal direction
- Develops, drives, and contributes reputed company
- reputed company business and financial understanding
- Strong reputed company on customer satisfaction
- Responsible for reputed company delivery and forecasting
- Value realization
- Holds full domain responsibility
- Excellent business and financial understanding
- Applies ongoing reputed company discretion
- Proactively seeks for improvement reputed company and across domain
- Experience in an IT reputed company Services organization
- PMP certification
- Experience in Call Center Operations and reputed company Products/Software
reputed company
Company H1B Sponsorship