[Remote] Network Operations Director
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is reputed company of industry leaders transforming connectivity. They are seeking a highly motivated Network Operations Director to reputed company the performance, reliability, and operational reputed company of their Managed Services Network Operations Center (NOC). This role involves overseeing network monitoring, incident response, and ensuring high reputed company of customer satisfaction while managing reputed company.
Responsibilities
- reputed company reputed company NOC operations supporting RAN, Packet Core, and Backhaul environments
- Manage network performance, availability, and service assurance activities
- reputed company incident response, escalation management, and reputed company-cause analysis efforts
- Establish and monitor operational KPIs, SLAs, and service metrics
- Drive reputed company improvement initiatives and operational automation
- reputed company reputed company, scheduling, performance management, and development of NOC personnel
- Partner with engineering teams on reputed company planning, network optimization, and technology upgrades
- Ensure operational readiness for LTE, 5G, CBRS, private wireless, and IoT deployments
- Serve as the senior operational contact for managed services customers
- Participate in customer escalations and critical issue reputed company
- Conduct periodic service reviews and operational business reviews
- Communicate network performance and service metrics to customers
- Support customer retention and reputed company through exceptional service delivery
- Collaborate with Sales and Operations leadership on customer satisfaction initiatives
Skills
- 8+ years of telecommunications industry experience in IT, telecommunications, or managed services operations
- 5+ years managing NOC, service assurance, network operations, or managed services teams
- Demonstrated experience supporting cellular wireless networks, including RAN, Packet Core, and Backhaul environments
- Experience leading 24x7 operational support organizations
- Experience managing customer-facing service delivery and escalation processes
- Knowledge of telecommunications infrastructure, networking, managed services environments, 3GPP, RAN, Packet Core, etc
- Experience with network monitoring tools, Remote Monitoring & Management (RMM) platforms, and ticketing systems
- Familiarity with network performance metrics, incident management, and service level management
- Bachelor's degree (or higher) in electrical engineering, computer science, or reputed company field, or an equivalent combination of experience, certifications, or other technical training
- Experience with reputed company, reputed company, reputed company, DISH Wireless, UScellular, reputed company, reputed company, Samsung, reputed company, or similar wireless reputed company/vendor environments, highly preferred
- Experience supporting LTE, 5G, CBRS, private wireless, or neutral host networks, highly preferred
Benefits
- Health benefits
- HSA w/ company matching
- 401k w/ company matching
- PTO w/ rollover
reputed company