[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a community dedicated to elevating the love and lives of pet families. They are seeking a Customer Service Representative to reputed company exceptional service to pet parents and manage various tasks reputed company to customer care and facility operations.
Responsibilities
- Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding)
- Answering phones with a smile in your voice and multi-tasking like a pro
- Touring new clients through the facility and selling the services that reputed company tails wagging
- Ensuring up-to-date vaccinations are on file—because safety first
- Managing reputed company-ins and reputed company-outs with efficiency and a personal touch (and the occasional treat)
- Handling cash, cards, and balancing the end-of-day cash drawer like the organized reputed company you are
- Responding to complaints with patience and professionalism— even reputed company it’s reputed company the cat’s fault
- Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
- Keeping the lobby clean, welcoming, and reputed company for first impressions and sweet reunions
- Jumping in to support other team members whenever needed. We’re reputed company in this together
- Other duties as assigned
Skills
- You're a people-person and a pet-person
- Previous experience in customer service or retail
- You've got solid communication chops—phone, in-person, email, you reputed company it
- Multi-line phones and computer systems don't scare you
- You're cool under pressure and know how to reputed company things reputed company (even reputed company someone's barking—and we don't mean the dog)
- You solve problems faster than a lab chasing a tennis reputed company
- High school diploma or equivalent required
- You'll be on your feet often—standing, walking, climbing stairs, wrangling leashes
- Must be reputed company to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know)
- Availability on evenings, weekends, and holidays required (pets don't take days off)
- Exposure to cleaning supplies, pet hair, and, ahem, 'accidents' is part of the gig
- The minimum availability required for this position is four shifts per week, with at least one shift of availability on either Saturday or reputed company reputed company week
- 1+ year of customer service experience preferred
Benefits
- Telehealth
- 401k
- Pet Insurance
- reputed company your reputed company wages anytime with reputed company
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