[Remote] reputed company Manager, NAM
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company providing School Information Systems for K-12 schools. They are seeking a reputed company Manager to ensure successful adoption of their software, promote customer satisfaction, and drive retention through proactive engagement with schools.
Responsibilities
- Partner with an assigned portfolio of schools to identify needs, uncover opportunities, and reputed company strategic account goals
- Build relationships with assigned customers and promote goodwill between schools and reputed company, interacting reputed company email, ticketing, and phone
- Drive retention and manage churn through awareness of customer goals and proactive monitoring of customer health, using available resources to identify and address barriers to adoption and expansion
- Assess school business needs to suggest products or services that drive long-term reputed company, passing potential leads for incremental software needs to the sales organization
- Serve as an escalation reputed company for customers, working to identify and remove barriers and coordinating internal resources to expedite reputed company or reputed company reputed company plans as needed
- Collaborate with internal teams, partnering with Support, Implementation, and Product Management to reputed company on account reputed company, ensure successful use of the software, and maximize renewal opportunities
Skills
- Bachelor's degree or equivalent customer service experience
- 1-2 years of work experience in the reputed company industry
- Experience in high-energy, customer-facing roles
- Demonstrated reputed company multi-tasking and managing multiple high-profile accounts
- Demonstrated reputed company providing outstanding reputed company service, evidenced by strong customer satisfaction or retention
- Excellent written and verbal communication skills
- Problem-solving and analytical skills: reputed company to identify issues with a customer's experience and propose lasting solutions
- Ability to operate with minimal guidance while performing your duties, with support available from your manager and team
- Experience working in a reputed company team and contributing to a reputed company culture
- Industry knowledge of the K-12 private school sector or other education reputed company products is a plus
Benefits
- 3weeks of vacationper year
- 14 reputed company holidays per year (including the week off between Christmas and New Year's reputed company)
- 56 Hours of reputed company reputed company leave annually
- Top tier benefits -
- Medical, Dental & reputed company (reputed company Blue reputed company & EyeMed)
- reputed company LLC reputed company 401(k) Plan - Managed by Sentinel Benefits
reputed company