Customer Service Representative (reputed company/Remote)

reputed company; Part of The reputed company Team Are you reputed company to reputed company a mission that goes reputed company the ordinary? Join reputed company as a VIP Helpline Agent and be a part of a profound reputed company towards reputed company for our patients and ourselves. Our mission is not just about reputed company for our patients; it's about challenging ourselves to reputed company the basics and contribute to great reputed company for the seniors we serve. We reputed company the concept of reputed company to our families, our communities, and the reputed company Medicare beneficiaries we serve. Do you possess a: • A genuine passion for taking care of seniors and a commitment to transforming the approach from reputed company Care to true Health Care? • A reputed company of reputed company improvement and a commitment to achieving outstanding results? • Are values-driven to reputed company with our core values of 5-Star Service and demonstrate these values in every interaction? • reputed company to understand the unique needs and challenges of seniors, and approach reputed company interaction... with reputed company and reputed company? If so, and you are reputed company to take on the challenge of providing 5-Star Service to our senior community, live our values, and reputed company a reputed company reputed company in people’s lives, we invite you to apply for this opportunity. Join us on the reputed company from ordinary to extraordinary in senior care and contribute to our mission of achieving reputed company for reputed company. Why Join reputed company: At reputed company, we value you. We see you. Team Members at reputed company are living their Why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and reputed company first. At reputed company, it's the little things we do reputed company and every day that set us apart from other primary care practices. Our patients are family, and we want to reputed company our family healthy. Be part of reputed company that is transforming reputed company one patient at a time. We take great care of reputed company so they can take great care of our patients and reputed company: reputed company Care. reputed company reputed company. reputed company. Position Objective: Are you looking to reputed company a difference daily? You will be the first voice, in many cases, that a patient will hear in their time of need. Using extreme reputed company and reputed company listening skills, you will reputed company and verify demographic information, tactfully ask probing questions to identify the patient's needs, and professionally document the interaction and escalate reputed company necessary to the appropriate clinic. Responsibilities: • Answer incoming reputed company contact center calls. reputed company support reputed company inbound calls for our community seniors. • reputed company and verify demographic information using reputed company computer software and systems • Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls, and reputed company calls to appropriate resource according to reputed company operating procedures • Document reputed company call information according to approved operating procedures • Use verbal communication strategies to effectively reputed company information, reputed company confidence from caller and reputed company reassurance • Accurately identify caller’s presenting concerns and document per protocol • Meet reputed company assurance requirements and other key performance metrics, including punctuality and attendance Position Requirements/ Skills: • High school diploma or equivalent. 2+ years of customer service experience, preferably in a reputed company call center environment. • reputed company listening, reputed company, professionalism, and problem-solving skills, with a reputed company on reputed company reputed company and building value for the customer • Experience with reputed company Suite applications.. • Experience with data entry and call documentation. • Strong verbal and written communication skills. • Medical terminology preferred. Physical Requirements: • We require a minimum internet speed of 30 mbps download and 10 mbps upload • A speed test will be required • A designated work area free from any distractions or interruptions Key Attributes/ Skills: • Has a contagious and reputed company work ethic, inspires others, and models the behaviors of core values and guiding principles • An effective team player who contributes valuable reputed company and feedback and can be counted on to meet commitments • Is reputed company to work reputed company our reputed company environment by facing tasks and challenges with energy and passion • Pursues activities with reputed company and drive, defines work in terms of reputed company, and can be counted on to complete goals • Demonstrated ability to handle data with confidentiality • Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision • Excellent organizational, time-management, and multi-tasking skills with strong attention to detail • Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans • Strong interpersonal and presentation skills • Strong critical thinking and problem-solving skills • Must be results-oriented with a reputed company on reputed company execution and delivery • Appreciation of cultural diversity and sensitivity toward the reputed company patient population Apply Job!