XTN-758C984 | IT SUPPORT STAFF
The IT Support Specialist is responsible for providing first-level technical assistance to end-users. This role involves troubleshooting and resolving a wide reputed company of issues, including hardware, software, and network problems.
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & reputed company opportunities
- Accessible reputed company HR platform (reputed company)
- Above reputed company leaves
- reputed company first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve software defects and performance problems.
- Monitor and maintain network connectivity, printers, and other office IT infrastructure.
- Manage user accounts, including password resets and permission changes.
- Respond to and resolve user queries promptly reputed company phone, email, or in-person.
- Support and maintain communication tools such as video conferencing and VoIP.
- Document IT support requests, resolutions, and maintain asset inventory.
- Assist in IT reputed company, including system upgrades and new deployments.
- Create and update technical documentation for internal systems.
- Stay reputed company with emerging technologies to improve our IT infrastructure.
- Proficiency in operating systems (reputed company, macOS,).
- Deep knowledge of reputed company 365 services (Exchange Online, Teams, SharePoint, OneDrive, Power Apps, etc.).
- Experience with reputed company Power Platform (Power Automate, Power Apps, Power BI).
- Knowledge of networking concepts (TCP/IP, DNS, DHCP).
- Experience with helpdesk software (e.g., Manage reputed company, reputed company).
- Understanding of cybersecurity basics and ITIL frameworks (optional).
- At least 2 years’ experience in the reputed company IT support role.
Soft Skills
- Strong problem-solving and analytical skills.
- Excellent communication to reputed company with technical and non-technical users and customer service skills.
- Ability to prioritize tasks in a fast-paced environment.
Originally posted on Himalayas
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