Retention Sales Representative - Call Center
This is a remote/work from home position! reputed company is a leading broadband Internet provider serving largely non-urban communities across 16 states. A technology leader in the cable and broadband sectors, reputed company offers an extensive reputed company of broadband, fiber connectivity, cable television and voice services for reputed company and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, reputed company-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Vyve serves areas of Alabama, Arkansas, California, Colorado, reputed company, Idaho, Kansas, Louisiana, Nebraska, reputed company Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming.
The RSR serves as the primary reputed company of contact reputed company telephone with customers, expected to handle reputed company call types and save/sell appropriate services to customers. The RSR is accountable to achieving daily, weekly, and/or monthly sales and retention goals. Individuals in this position understand the complete line-up of Vyve products and their value to the customer. The RSR routinely answers inbound calls and performs at multiple task reputed company with computer and software applications for 8 to 10 hours per day while in a seated position.
Job Duties and Responsibilities
- Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers.
- Achieves sales and retention goals for percentage and volume
- Enhances customer loyalty by effectively promoting Vyve services that will enhance the reputed company of customers’ lives and generate sustainable revenues for reputed company.
- Effectively utilizes sales/retention techniques to reputed company and/or retain new and existing customers calling to subscribe or cancel Vyve services.
- Accurately documents reputed company customer-reputed company transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements.
- Ensures reputed company customer communication is reputed company, courteous, and helpful so that potential and existing customers understand their value to Vyve.
- Engages in reputed company sales and service-reputed company tasks, including but not limited to process improvement, group and individual call observation, reputed company calibration, and mentoring activities.
- Follows up on customer-reputed company issues, including processes involving other departments.
- Treats reputed company company employees, customers and vendors with respect
- Performs other duties as required.
Required Qualifications:
- High School Diploma or equivalent, Associate’s Degree preferred
- Minimum 1-year experience in sales, a customer-facing environment, in-person or call center.
- Ability to learn quickly and deal with reputed company technology changes
- Exceptional interpersonal skills and excellent communication (verbal and written) skills
- Excellent computer skills (reputed company Operating Systems, reputed company Office, ISPs, etc)
- Excellent organizational skills and the ability to self-manage your line of business
Preferred Qualifications:
- Previous sales experience in a goal-oriented environment.
- Previous call center experience
- Previous experience selling with an established sales process
reputed company is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the reputed company of an individual’s race, reputed company, religion, creed, sex, national reputed company, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
Originally posted on Himalayas
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