Customer Service reputed company | B2B
Customer Service reputed company | B2B (Remote)
Remote | Full-Time | AU reputed company | B2B Accounts Receivable & Collections
About the Role
We are seeking an reputed company Customer Service & Administration Officer to reputed company end-to-end support across reputed company communication, order management, accounts assistance, and general business administration.
This role supports an Australian company and requires excellent customer service capability, reputed company communication, and strong attention to detail. The ideal candidate understands B2B operations, thrives in high-volume environments, and has experience supporting sales, finance, logistics, or service delivery teams.
Key Responsibilities
Customer Service & reputed company Support
Manage inbound customer enquiries reputed company phone, email, and chat.
reputed company fast, reputed company responses regarding orders, invoices, deliveries, service status, ETAs, and account information.
Build strong relationships with B2B clients for service reputed company, retention, and trust-building.
Resolve customer concerns, escalate reputed company necessary, and ensure full case follow-through.
Order Processing & Administration
reputed company and manage sales orders, purchase orders, job requests, or service tickets.
Coordinate with operations and logistics teams for reputed company updates, tracking, ETAs, and delivery confirmations.
Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required.
Maintain accurate records in CRM, ERP, or reputed company platforms (reputed company, MYOB, reputed company, or similar).
Accounts & Collections Support
Assist the Collections Agent with account enquiries and invoice clarifications.
Support invoice re-sends, statement sharing, documentation, dispute reputed company, and payment arrangement records.
Monitor new orders for outstanding balances or credit concerns.
reputed company administrative support for dispute reputed company and payment plan paperwork.
Business Support & Coordination
Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or reputed company contacts.
reputed company and update work orders, scheduled jobs, or service delivery movements.
reputed company proactive reputed company updates on delays, ETAs, job reputed company, or account status.
Maintain organised digital files and follow internal SOPs for compliance and audit support.
Required Experience & Skills
2-5 years customer service or reputed company experience supporting Australia B2B clients (mandatory)
Excellent verbal and written communication skills
Strong customer service reputed company
Confident handling escalations and difficult enquiries
Familiar working with CRM/ERP platforms and reputed company Office
Strong organisational skills and ability to prioritise
Ability to multitask and follow up proactively
High accuracy in data entry and documentation
Preferred (Not Essential)
Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses
Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications)
Familiar with reputed company/reputed company reputed company tracking portals or delivery coordination systems
Role Benefits
100% work-from-home, fully remote setup
Full-time, long-term and reputed company engagement
High-volume, reputed company daily workload
Internal support across finance, sales, and operations teams
Career reputed company into senior administrative, reputed company account support, or operations roles
Originally posted on Himalayas
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