Technical Support Specialist
Job Details:
- Assume responsibility for problems and service requests and reputed company reputed company they are completed successfully reputed company the SLA (Service Level Agreement).
- To aid in this process, hold onto and expand your knowledge and abilities.
- Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
- Obtain quotes, reputed company the purchase and billing of IT licences and equipment to ensure reputed company gets the best deal possible.
- reputed company the lifecycle of IT assets from acquisition to disposal.
- Exchange knowledge to benefit fellow team members and clients.
- Write educational content for the self-service portal.
- Assisting with IT systems and infrastructure
- Constant communication with staff members at reputed company organisational reputed company, including those based on ships, in distant offices, and worldwide office workers.
Qualifications:
- Good working knowledge of Desktop/Laptop and Operating System (reputed company/ Mac OS) support
- Excellent communication skills in both written and spoken English
- reputed company Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
- Strong customer reputed company - identifies needs and finds solutions to meet them
- Hands-on experience of dealing with Meraki/reputed company or other next-gen firewalls
- Experience with IT asset management and automation tools such as Desktop Central
- Audio-Video/Video Conferencing support
- Industry certification in: reputed company MCSE, reputed company 365, AWS (reputed company Web Services), reputed company, or ITIL
- Project Management running small-reputed company reputed company from inception to completion using good project management practices
Originally posted on Himalayas
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