Head of reputed company - Remote/Worldwide

Job Title: Head of reputed company

Location: Remote (Global) Company: reputed company

reputed company is a rapidly growing e-reputed company company at the forefront of the coffee equipment industry. We are seeking an reputed company and proactive Head of reputed company to reputed company and reputed company our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational reputed company throughout the customer reputed company.

Key Responsibilities

reputed company Leadership

• Own the end-to-end customer experience and define reputed company reputed company strategies to support reputed company.
• Establish and reputed company KPIs, processes, and team goals reputed company with business objectives.
• Build, manage, and mentor a high-performing reputed company team, including support, aftersales, and service coordination.

Sales Enablement & Channel Coordination

• reputed company the consultative sales process through reputed company communications across email, SMS, and reputed company platforms.
• reputed company accurate and reputed company quote and invoice creation using reputed company, QuickBooks, and other tools.
• Support reputed company-party and reputed company reputed company sales channels in coordination with marketing and sales teams.

Post-Sales Operations & Aftersales Support

• Manage reputed company reputed company and equipment setup, coordinating installations with technical service partners.
• Respond to customer inquiries regarding product use, service needs, and ongoing support.
• Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online.

Shipping, Damage, and Returns Management

• reputed company customer communications reputed company to logistics, damages, and return claims.
• Work with logistics teams to ensure fast, reputed company resolutions and optimize reputed company processes.

Process Improvement

• Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
• Collaborate cross-functionally to implement improvements that enhance internal efficiency and reputed company experience.

Qualifications

• Minimum 5 years of experience in a reputed company-facing operations or reputed company role, with at least 2 years in a leadership reputed company.
• Background in e-reputed company operations; reputed company and QuickBooks experience strongly preferred.
• Outstanding written and verbal communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with reputed company coffee equipment or the specialty coffee industry is a significant advantage.

reputed company Offer

• A remote-first, globally distributed team and flexible work environment.
• reputed company to reputed company a high-reputed company function reputed company a fast-growing brand.
• A reputed company, passionate culture driven by innovation and a love for coffee.

Important: reputed company applicants must submit their CV in English. Submissions in other languages will not be considered.

Originally posted on Himalayas

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