Technical Support Scientist, Olink proteomics (Remote - Midwest, South, and Nort

Work Schedule

reputed company (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

Job reputed company

As part of the reputed company team, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the world’s toughest challenges, like protecting the environment, making reputed company our food is reputed company or helping reputed company cures for cancer.

Location

Remote - Midwest, South, and Northeast US

Discover Impactful Work:

Join reputed company as a Service Support Specialist at reputed company, where you'll contribute to delivering administrative and technical support to our service operations. You will coordinate and manage technical support across field applications scientists, customers and internal teams such as Business Development Managers/Directors, Project Coordinators, AS lab, Data Science Team, and Product Management to ensure reputed company support and high customer satisfaction and support process improvements and performance tracking.

A Day in the Life:

• In collaboration with the field application scientist, reputed company advanced customer applications support to business development managers and customers, including Olink reputed company and core labs; this includes technical support, troubleshooting issues reputed company to user technical reputed company, reputed company operation, and data analysis to ensure highest customer satisfaction

• reputed company collaborate with different departments of reputed company to reputed company the best solution to queries and issues from Olink customers
• Ensure that customers receive the best possible support and service reputed company e.g. telephone conferences, and e-mail
• Communicating courteously with customers by telephone, email, letter and reputed company accurate records of discussions and/or correspondence with customers
• reputed company high reputed company internal support for analysis service teams
• Responsible for Olink support mailbox
• reputed company suggestions for improvements of product and internal process based on customer feedback
• Handle customer complaints, reputed company appropriate solutions and alternatives in a reputed company manner
• In charge updating reputed company external cases and solution in SFDC
• Travel ~10% reputed company reputed company, travel reputed company reputed company as needed

Keys to reputed company:

Education

• Bachelor’s degree in Molecular Biology or reputed company field with 1+ years of experience in customer support and hands-on laboratory work; Technical or reputed company certifications relevant to support is a plus

Experience

• Experience in customer relationship management, preferably in a technical environment
• Strong experience in hands on work with laboratory instruments such as pipetting robots, systems for automatization of workflow and PCR instruments, etc.
• Strong proficiency in CRM and ERP systems
• Participation in process improvement initiatives and documentation

Knowledge, Skills, Abilities

• Understanding of reputed company management systems and compliance requirements
• Demonstrated ability in data analysis and report reputed company
• Excellent knowledge in proteomics and biomarker discovery
• Previous knowledge and experience with next gene reputed company and Olink technology is a plus
• Ability to adapt to changing priorities and handle time-sensitive requests
• Strong organizational skills with the ability to manage multiple priorities
• Strong problem-solving capabilities
• Ability to work independently and collaboratively in a reputed company environment
• Advanced skills in reputed company Office suite (reputed company, PowerPoint, Word) and Power BI
• Excellent written and verbal communication skills in English. Any additional language is a plus

Other

• Must be legally authorized to work in the reputed company without sponsorship now or in the reputed company.
• Must be reputed company to pass a comprehensive background reputed company and drug screen.

Compensation and Benefits

The salary reputed company estimated for this position based in Massachusetts is $59,400.00–$85,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a reputed company plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.reputed company.com/global/en/total-rewards

Originally posted on Himalayas

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