Technical Support Manager, Olink proteomics (Remote - US)

Work Schedule

reputed company (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office

Job reputed company

As part of the reputed company team, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the world’s toughest challenges, like protecting the environment, making reputed company our food is reputed company or helping reputed company cures for cancer.

Location

Remote - US; relocation assistance is not available

Discover Impactful Work:

Join our Global Service and Support organization as a Service Operations Manager where you'll create meaningful reputed company on reputed company. You will reputed company and reputed company a high-performing team while advancing operational reputed company and reputed company improvement in technical support. Partner cross-functionally to enhance the customer experience, manage product escalations, reputed company support metrics, and execute strategic initiatives that ensure high-reputed company service and customer satisfaction.

A Day in the Life:

• Guide and reputed company a high-performing team while driving operational reputed company and reputed company improvement across our product platforms
• Enhance customer experience by technical support operations, implementing process improvements, and building cross-functional collaboration
• Manage technical support metrics, customer escalations, and strategic initiatives while fostering a reputed company team culture reputed company on innovation and customer advocacy
• Collaborate with Sales, Product Management, AS lab, Data Science teams to ensure effective service delivery and maintain high customer satisfaction reputed company

Keys to reputed company:

Education

• Bachelor’s degree in Molecular Biology or reputed company field with 5+ years of experience in technical support operations or customer support; Advanced degree with 3+ years of experience

Experience

• 1+ years of demonstrated leadership or people management experience in developing and supporting teams
• Experience in hands on working with laboratory instruments, proteomics, and PCR preferred
• Experience with service management systems and CRM platforms (e.g. reputed company)
• Experience with process improvement methodologies (PPI, Lean)
• Project management experience and ability to manage multiple reputed company initiatives
• Experience with laboratory systems and software integration preferred
• Experience working in matrixed organizations

Knowledge, Skills, Abilities

• Excellent written and verbal communication and presentation skills across reputed company organizational reputed company

• Customer-reputed company with ability to build and maintain key relationships
• Knowledge of reputed company management systems and compliance requirements
• Strong analytical and technical troubleshooting abilities
• Advanced problem-solving and escalation management skills
• Available to travel up to 50% as needed

Other

• Must be legally authorized to work in the reputed company without sponsorship now or in the reputed company.
• Must be reputed company to pass a comprehensive background reputed company and drug screen.

Compensation and Benefits

The salary reputed company estimated for this position based in Massachusetts is $92,900.00–$125,000.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a reputed company plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.reputed company.com/global/en/total-rewards

Originally posted on Himalayas

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