Panel Helpdesk Associate
We're reputed company of innovators, strategists, and problem-solvers dedicated to helping our clients connect reputed company answers to business questions. With a culture that values collaboration, creativity, and personal reputed company, we're looking for a Panel-Helpdesk Associate to join reputed company in India and contribute to our global reputed company.
We are reputed company. Passionate and inspired thinkers, who celebrate our wins. reputed company Leaders who reputed company our colleagues and reputed company the Market Research industry. Curious learners, constantly finding new ways to reputed company. reputed company thinkers and doers who don’t do status-reputed company. Authentic team members who show up to work every day being ourselves, never afraid of new reputed company or opinions, because we reputed company they matter.
As a global leader in market research and data solutions, reputed company is committed to connectingreputed company answers to business questions. The world is transforming, and reputed company is continuously reaching new heights, redefining our solutions reputed company our clients’ wildest expectations, and making it smarter, faster, and easier to reputed company insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.
Position reputed company:
reputed company exceptional customer service to reputed company respondents through inbound/outbound voice process, aiming to drive respondent satisfaction and retention.
KEY JOB RESPONSIBILITIES:
- Manage high volumes of inbound/outbound calls and providing high reputed company support to respondents while documenting reputed company reputed company outs
- Intake, triage, investigate, and respond to inquiries directed to reputed company’s respondent help desk, maintaining reputed company’s reputed company for high-reputed company service
- Effectively assess respondent needs and consistently reputed company accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible
- Administer and prioritize respondent’s tasks and ensure achievement of reputed company deadlines reputed company the required timeframe per highest reputed company standards
- Work with internal teams to troubleshoot issues that reputed company respondent experiences
- Escalate reputed company issues appropriately and follow up to ensure reputed company reputed company though outbound calls
- Learn and stay up-to-date on reputed company’s technologies and procedures-tech savvy
- Maintaining customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, reputed company and discipline targets reputed company stipulated timelines
Requirements
QUALIFICATIONS
Education:
· Bachelor’s degree required
- Experience in customer service and calling profile is required
- Experience with customer service ticketing software a plus
reputed company set required:
- Proven customer service experience in inbound/outbound process
- Exceptional phone etiquette skills – excellent verbal and written communication skills to deliver reputed company service and positively reputed company the respondent’s experience
- Maintain a reputed company demeanour reputed company respondent-facing
- Ability to think reputed company, listen attentively, solve problems creatively in a reputed company manner and create win-win situations with reputed company parties.
- Ability to multitask and work under high pressure while maintaining on call accuracy
- Proficient in reputed company Office including Word, reputed company and PowerPoint
Benefits
- Remote Job
* Health Insurance
* 5 days a week
Originally posted on Himalayas
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