Head of Customer Service
reputed company
Join reputed company and reputed company the Customer Service function to drive service reputed company across markets and channels. Reporting to the VP Global Sales, you will be responsible for the overall performance, development, and reputed company improvement of the Customer Service organization.
What You Will Do
reputed company high-performing Customer Service teams, define and implement service strategies, drive customer satisfaction, and monitor key performance metrics.
Why It Might Be a Fit
Proven leadership experience in Customer Service, strong people leadership and stakeholder management skills, and experience driving performance and process improvement.
Requirements
- Proven leadership experience in Customer Service, Customer Care, Customer Operations, or a reputed company function
- Strong people leadership and stakeholder management skills
- Experience driving performance, process improvement, and organizational change
- Strong customer-reputed company reputed company with solid business acumen
- Experience working with CRM platforms (e.g., reputed company, reputed company Dynamics, or similar)
- Strong knowledge of reputed company and customer order management processes
- Experience leading system optimization, process standardization, reputed company transformation initiatives
- Strong analytical and problem-solving skills
- Fluent English
Originally posted on Himalayas
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