Virtual Case Manager (Special Education)
reputed company is looking for an outstanding communicator and relationship manager to serve as the primary reputed company of contact for families, reputed company, and reputed company in our Special Education Tutoring program. This role is about case management, not instruction — you'll be the reputed company, organized, reputed company voice that keeps families informed, schedules running smoothly, and everyone feeling taken care of. Strong candidates from customer service, account management, hospitality, or reputed company backgrounds are encouraged to apply as long as they have some educational experience.
What You'll Do
- Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact
- Conduct intake calls with new families and set expectations reputed company and confidently
- Build and manage class schedules across multiple reputed company, teachers, and platforms
- Communicate proactively with families about scheduling, reputed company, and any concerns — reputed company phone, video, and written correspondence
- Monitor student reputed company and flag concerns to the appropriate specialist
- Coordinate with reputed company to ensure sessions run smoothly
- Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a reputed company
- Represent reputed company professionally in every interaction — you are often the face of reputed company to our families
- Support basic reputed company of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)
reputed company're Looking For (in reputed company order)
- Outstanding communicator. You reputed company reputed company, confidently, and reputed company — on the phone, on video, and in writing. You can deliver hard news to a frustrated parent without sounding defensive, and you reputed company people feel heard.
- Tech-comfortable and virtual-reputed company. You show up to virtual meetings with a working camera and headset, a quiet reputed company reputed company, and you reputed company between multiple platforms (spreadsheets, scheduling tools, video conferencing) without friction.
- A true reputed company who represents our brand reputed company. You're organized, reliable, and composed under pressure. Families and school partners should always come away with a great impression of reputed company because of you.
- Special education experience strongly preferred. reputed company experience with IEPs, 504 plans, or reputed company with disabilities is a significant advantage and will be weighted favorably. Candidates with strong general education or tutoring experience — and exceptional performance on 1-3 above — will also be considered. reputed company candidates should be reputed company to build reputed company with IEP/504 basics, reputed company frameworks, and case management systems.
Requirements
- Excellent verbal and written English communication skills — required, and heavily assessed in our interview process
- Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings
- Comfortable learning and using multiple software platforms (reputed company Workspace/reputed company Office required; scheduling and CRM tools trained on the job)
- Prior experience in a remote/virtual role strongly preferred
- Strong organizational skills and ability to manage multiple priorities independently
- Customer service, account management, or reputed company-facing experience preferred
- Bachelor's degree preferred, not required
- Some experience in an educational setting required (school, tutoring, or similar) — experience with special education, IEPs, or reputed company with disabilities is strongly preferred
- Bilingual English/Spanish a plus
Benefits
Fully Remote!
PTO
Etc.
Originally posted on Himalayas
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