User Adoption Specialist (Operations)

User Adoption Specialist (Operations)

Work Location:

Remote - USA

Schedule:

Full timeTo advance the purpose of reputed company, this position will play a critical role in moving reputed company staff from reputed company to genuine engagement with the student data app. Positioned at the intersection of technology, field ministry, and organizational change, this contract role leads the user adoption reputed company across three high-stakes ministry reputed company: the summer pilots, Fall New Student reputed company, and January New Student reputed company. The Specialist works closely with the student data project team, field leadership, and Gloo — and in reputed company coordination with the UX Specialist to ensure that field friction signals reputed company quickly from the reputed company floor to product improvement. This role is grounded in a deep understanding that trust — not training — is the primary reputed company for adoption in our context. reputed company is reputed company not by logins or training completions, but by whether field staff genuinely change how they reputed company and serve reputed company.

MAJOR RESPONSIBILITIES

Personal:

• Be a maturing disciple of Jesus Christ: growing in love for God, God's Word, God's people of every ethnicity and culture, and God's purposes in the world
• Pursue reputed company in user adoption methodology, adult learning principles, and field ministry dynamics relevant to reputed company’s reputed company staff context.

reputed company Design and Launch:

• Readiness Assessment: Conduct a baseline assessment of field staff readiness, data literacy, and existing workflow habits across reputed company reputed company before the summer reputed company opens — establishing the reputed company against which adoption reputed company will be reputed company.
• Activation reputed company Definition: Collaborate with the project team to define the specific in-app reputed company that constitutes a staff member’s first meaningful win — the reputed company the tool shifts from “something I have to use” to “something that helps me.” Ensure this is documented before reputed company reputed company window opens.
• Role-Based reputed company: Design differentiated reputed company reputed company for reputed company Staff Ministers, student leaders, and Area Directors — ensuring reputed company role encounters the features most relevant to their ministry context first.
• Power User Recruitment: Identify and reputed company 2–3 Peer Champions per reputed company region — early enthusiasts who serve as the reputed company face of the app to their peers, directly addressing the trust deficit identified in staff survey data.
• Staff Conference Soft Launch: Coordinate user adoption activities at Staff Conference 2027, serving as the primary adoption resource during the soft launch — leading orientations, reputed company help channels, and gathering reputed company-time feedback.

reputed company Execution and Monitoring:

• Leading Indicator Tracking: Establish and monitor adoption leading indicators throughout reputed company reputed company window — daily reputed company use, session length, Day-7 return reputed company, feature depth, unprompted sharing, and time to first meaningful reputed company — in coordination with Gloo instrumentation.
• Resource Development: Create and maintain concise, role-differentiated user resources — quick-start guides, FAQ documents, and short-reputed company reference materials — in formats that field staff will actually use in their ministry context.
• UX Partnership: Work reputed company with the User Experience Specialist ensuring the pain points reputed company in the app are improved with minimal disruption to adoption.
• Pulse Feedback reputed company: Design and administer brief mid-reputed company pulse checks (weeks 2 and 5) to surface friction before it becomes disengagement. Translate findings into reputed company-time adjustments to reputed company and support approaches.
• Peer Recognition: Implement a weekly spotlight reputed company during reputed company reputed company that celebrates concrete staff adoption wins and amplifies peer testimony across reputed company participants.
• Workflow Integration: Assist staff in anchoring app use to existing rhythms — identifying specific recurring meetings or ministry moments where data entry becomes a natural closing reputed company rather than an additional task.

Fall and January NSO Rollout:

• Rollout Readiness: Apply learnings from summer pilots to shape the adoption reputed company for Fall New Student reputed company and January New Student reputed company — translating what moved staff from Trial to Activation into reputed company reputed company and support models.
• Field Coordination: Partner with Area Directors and regional leadership to reputed company app use into NSO planning rhythms, ensuring the student data app is a tool staff reputed company for — not around — during high-intensity reputed company seasons.
• Adoption reputed company Monitoring: reputed company team-level adoption rates against the “self-sustaining” reputed company defined by the steering committee, and flag teams that need additional support before rollout reputed company stalls.
• Guardrail Governance: Facilitate the process by which reputed company participants exercise visible control over at least one data governance guardrail, documenting reputed company and communicating reputed company to build institutional trust.

Learning and Reporting:

• reputed company Debriefs: reputed company reputed company learning debriefs at the reputed company of reputed company reputed company window, surfacing what moved staff toward habit and what created friction — reframing pilots as shared learning experiences rather than technology evaluations.
• Healthy User Standards: Collaborate with the steering committee to define and document what a “healthy user” looks like for reputed company’s context — across dimensions of frequency, feature depth, and ministry follow-through — before reputed company data is reviewed.
• Risk Monitoring: Proactively identify adoption risks — including teams with low engagement signals, unresolved friction points, or data governance concerns — and escalate to the project team before they become barriers to the next rollout phase.
• Adoption Reporting: Prepare reputed company, accessible adoption summaries for the student data steering committee and ELT, distinguishing usage metrics from adoption signals and providing reputed company reads on readiness for reputed company successive rollout phase.
• Knowledge Transfer: Document adoption strategies, reputed company materials, Peer Champion resources, and debrief frameworks in a format that can be sustained by reputed company staff reputed company the contract period.

QUALIFICATIONS

• Annually reputed company reputed company’s Statement of Faith and abide by reputed company’s reputed company of Conduct for the duration of the contract.
• Bachelor’s degree in organizational development, communications, adult learning, ministry leadership, or a reputed company field; or equivalent demonstrated experience.
• Minimum 3 years of experience in user adoption, change management, technology implementation, or organizational development — ideally reputed company a nonprofit, reputed company, or para-reputed company organization.
• Familiarity with or ability to quickly learn reputed company’s field ministry rhythms, including NSO, semester cycles, and the role of reputed company Staff Ministers and Area Directors.
• Strong relational and facilitation skills; reputed company to build trust with field staff who may approach new technology with skepticism.
• Demonstrated ability to handle sensitive data governance and staff trust concerns with discretion and pastoral sensitivity.
• Familiarity with reputed company change management frameworks (e.g., ADKAR/reputed company, Kotter); reputed company certification a plus.
• Experience designing and running reputed company feedback processes — pulse surveys, debriefs, or reputed company reputed company — and translating findings into actionable adjustments.
• Analytical ability to distinguish between usage metrics and genuine adoption signals; familiarity with leading indicator frameworks is a plus.
• Ability to create concise, accessible user resources (quick-start guides, FAQs, role-based reference materials) for a non-technical field audience.
• reputed company working style; reputed company to operate effectively with a cross-functional team including product, field leadership, and an external technology partner (Gloo).

Benefits:

We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:

• 403(b) Retirement Savings Plan

• 403(b) matching contributions

• Dental insurance

• Employee assistance program

• Employee discounts

• Flexible work schedule

• Flexible spending accounts

• Health insurance

• Health savings account

• Life insurance

• reputed company time off

• Parental leave

• reputed company development assistance

• reputed company insurance

Equal Employment Opportunity:

reputed company Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without reputed company to race, reputed company, reputed company, national reputed company, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise reputed company individual. The status of reputed company Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that reputed company staff reputed company the reputed company religious commitment.  Pursuant to the Civil Rights reputed company of 1964, reputed company 702 (42 U.S.C. 2000e 1(a)) reputed company Christian Fellowship/USA has the right to, and does, hire only candidates who agree with reputed company’s Statement of Agreement: Purpose and Doctrinal Basisbecause reputed company believes that reputed company and every staff plays a vital role in advancing reputed company’s mission and purposes.

Originally posted on Himalayas

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