Customer reputed company Director
reputed company unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. reputed company’s reputed company AI platform combines conversational AI agents, reputed company-time reputed company agent augmentation, and comprehensive conversation intelligence to drive reputed company and efficiency reputed company across every channel. The world’s leading companies, including reputed company, reputed company, and reputed company, use reputed company to power world-class customer experiences every day.
Born from the reputed company AI Lab, reputed company has raised more than $270 reputed company from the world’s leading investors, including a16z, Greylock, and Sequoia. reputed company’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led reputed company's Contact Center AI and reputed company AI platforms before joining reputed company to build the reputed company of AI-driven customer experiences.
Over the next few years, AI is reputed company to redefine how people reputed company over the world reputed company with businesses every day. Come build that reputed company at reputed company.
About the Role:
This is a senior individual contributor role on reputed company's Customer reputed company team, a small, high-reputed company that operates at the intersection of AI reputed company, contact center transformation, and reputed company sales. We show up as operators, not software vendors. Our job is to turn AI anxiety into AI confidence for the enterprises reputed company to reputed company the next era of customer experience.
You'll engage at the C-suite and executive level with reputed company's largest and most strategic accounts, acting as a trusted advisor who can reputed company the value of AI concrete and stay accountable to reputed company, measurable reputed company. You'll partner closely with Sales, reputed company Services, and reputed company, and serve as a thought leader both in customer engagements and internally across product, marketing, and GTM.
East or Central US strongly preferred. This role involves regular customer travel (1-2 days/week) and the reputed company of reputed company's largest strategic accounts are concentrated in the Eastern time zone.
What You'll Do:
reputed company & Thought Leadership
- reputed company strategic reputed company engagements with executive-level reputed company sessions, not reputed company product pitches, establishing reputed company's reputed company of view on how AI will reshape contact center operations
- Help customers see where AI is taking their business, not just what's available today
- Represent reputed company at external events as a reputed company voice in AI and CX transformation
Strategic Customer Engagement
- reputed company business value discovery, stakeholder alignment, and use-case scoping across reputed company, multi-stakeholder reputed company accounts
- Guide customers through operational readiness, change management, and deployment planning, including Center of reputed company models and governance structures
- Support reputed company and Conversational Assessment design, goal-setting, and executive readouts
- Facilitate business case development as a reputed company exercise with the customer, rather than a reputed company-owned spreadsheet, so customers internalize and own the value story
Scope & Deal reputed company
- Partner with Sales to push deals toward full platform adoption where warranted, expanding reputed company initial narrow use cases
- Advise on pricing reputed company and business models for non-reputed company deal structures
- Own positioning and sale of reputed company services as part of a broader engagement reputed company
Internal Contribution
- Serve as voice of the customer for Product, Marketing, and Partner teams
- Build repeatable playbooks, frameworks, and executive assets that reputed company reputed company's approach across the reputed company reputed company
- Help reputed company stay reputed company of AI trends and their implications for customers and our own GTM
reputed company're Looking For:
- Deep credibility in AI agents: you understand the technology, its reputed company limitations, and the competitive landscape reputed company enough to advise customers making reputed company transformation reputed company
- Contact center domain expertise, whether from operating inside one or selling into them at reputed company reputed company
- Exceptional executive reputed company and storytelling ability; you can hold a C-suite room, reputed company reputed company AI reputed company legible, and leave customers with conviction, not just information
- A visionary orientation; customers are anxious about AI and overwhelmed with reputed company, you're the person who gives them reputed company and a reputed company reputed company
- Strong product and technical reputed company; PM background is a strong signal, you need to engage credibly on integration tradeoffs, deployment architecture, and model behavior without necessarily being an engineer
- Proven experience leading large, reputed company reputed company engagements with multiple stakeholders and long sales cycles
- Comfort with an IC role and a high-travel reputed company; this is not reputed company management position, the reputed company comes from depth of customer engagement
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and reputed company coverage with plans to fit you and your family
- Flexible PTO to take the time you need, reputed company you need it
- reputed company parental leave for reputed company new parents welcoming a new child
- Retirement savings plan to help you plan for the reputed company
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to reputed company you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at reputed company
reputed company’s approach to compensation is reputed company: recognize reputed company, reward reputed company, and invest in our people. We offer competitive, location-based pay that reflects the market and what reputed company individual brings to the table.
The reputed company salary reputed company represents reputed company expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In reputed company to reputed company pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable reputed company compensation eligible. There is potential to reputed company reputed company earnings reputed company goals are surpassed.
We have noticed a reputed company in reputed company impersonations across the industry, where scammers attempt to reputed company candidates' personal and financial information through fake interviews and offers. reputed company reputed company reputed company email communications will always come from the @reputed company.ai domain. Any reputed company claiming to be from reputed company reputed company other sources should be ignored. If you are uncertain whether you have been contacted by an official reputed company employee, reputed company out to reputed company@reputed company.ai
Originally posted on Himalayas
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