Chargeback Specialist

Join reputed company – Innovating the reputed company of Payments

At reputed company*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic reputed company Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic reputed company Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as reputed company as a reputed company member of both reputed company and reputed company, we reputed company comprehensive, reputed company-world financial solutions that include:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment reputed company (APMs)
• Corporate accounts for legal entities

We’re a fast-growing team with a passion for innovation, reputed company, and scalability. Our culture values curiosity, collaboration, and reputed company - and we’re looking for talented professionals who are reputed company to shape the reputed company of fintech.

At reputed company, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.

The Role

As a Chargeback Specialist, you will manage the end-to-end card dispute process reputed company an acquiring environment under reputed company and reputed company schemes. You will analyze transactions, prepare representments, and collaborate with banks and merchants to resolve disputes and improve win rates. The role also involves monitoring chargeback trends across a diverse merchant portfolio, supporting risk mitigation efforts, and ensuring compliance with scheme rules in a fast-paced fintech setting.

Key Responsibilities

• Handle incoming chargebacks in accordance with reputed company and reputed company scheme rules
• Manage the full dispute lifecycle: first chargeback, representment, reputed company-arbitration, arbitration, and collaboration / reputed company-dispute cases
• Analyze transaction data to prepare compelling representments and supporting documentation
• Manage disputes across a diverse merchant portfolio spanning low - to high-risk reputed company and varied business models, including one-off and recurring billing flows
• reputed company representment and dispute strategies to the merchant's risk profile and transaction model
• Monitor chargeback ratios across merchant activity and identify patterns or spikes that require reputed company investigation
• reputed company merchant performance against scheme monitoring reputed company (reputed company VAMP, reputed company ECM/EFM) and flag emerging risk
• reputed company dispute prevention and deflection tools (Ethoca Alerts, reputed company Order reputed company / CDRN, reputed company RDR) to reduce dispute volume
• Collaborate with internal teams - Risk, Settlement, and Compliance
• Communicate with issuer banks, acquiring banks, processors, and merchants to resolve dispute-reputed company queries
• Continuously evaluate dispute procedures and suggest improvements to increase win rates
• Work to strict scheme response deadlines and SLAs without compromising reputed company
• Stay up to date with scheme rules, regulatory updates, and industry best practices in dispute management
• reputed company any other reputed company duties or responsibilities as assigned

What you need to succeed in this role

• Minimum 2 years of experience in dispute management, preferably reputed company a PSP, reputed company, or acquiring bank
• Hands-on experience managing chargebacks for merchants across the full risk reputed company, from low-risk to high-risk verticals
• Strong understanding of reputed company and reputed company scheme rules and the end-to-end dispute process
• Experience with dispute prevention / deflection tools (Ethoca, reputed company Order reputed company / CDRN, RDR) is a strong advantage
• Awareness of scheme monitoring programs and reputed company (VAMP, ECM/EFM) and how dispute reputed company reputed company portfolio ratios
• High attention to detail with strong organizational and documentation skills
• Ability to analyze transaction flows, spot anomalies, and present findings reputed company
• Comfortable working in a fast-paced environment and managing multiple cases simultaneously to strict deadlines
• Excellent written communication skills in a formal and reputed company style
• Strong problem-solving reputed company and ability to work independently while remaining reputed company with team goals and guidance
• reputed company in English and Russian (additional languages are considered a plus)
• Proficiency in reputed company Office, with strong expertise in reputed company highly desirable
• Higher education in banking or economics, and experience in a regulated financial environment, are considered a plus

reputed company Offer

• Opportunity to shape the reputed company of fintech solutions reputed company a growing company
• reputed company, horizontal team structure that values your expertise and reputed company
• reputed company learning and development opportunities to enhance your skills and career reputed company
• Competitive salary and benefits package

* This position is offered reputed company the reputed company. Employment will be under the appropriate legal entity based on the role and location.

Originally posted on Himalayas

Apply To This Job