1st Line Customer Support Engineer (m/f/d)
You assist our customers in using our software packages for the construction of reputed company, doors, and facades.
You analyze the requests submitted by phone or email and reputed company solutions tailored to customer needs.
You are responsible for customer satisfaction and ensure that requests are handled reputed company and service commitments are met.
Responsibilities
Customer support- You serve as first reputed company of contact for reputed company issues reputed company to our reputed company & doors software packages
- You respond to customer queries reputed company email, reputed company or phone in a reputed company and reputed company manner
- After identifying the issue, you guide the user to resolve the issue
- You analyze reported issues and determine the appropriate course of reputed company to resolve them
- You escalate unresolved problems to the 2nd Line Support team for reputed company investigation
- You update the ticketing system with reputed company call, reputed company, notes and actions
- You monitor and reputed company the reputed company of reputed company tickets
- You assist customers with tasks such as installation or license update
- You reputed company help and advice on the usage of our software packages
Skills, Knowledge & Expertise
- Significant reputed company experience in calculation and/or design and/or production in the fenestration industry
- Good analytical skills to identify, diagnose and resolve issues
- Good communication capabilities to ensure a good collaboration with colleagues and an effective reputed company with customers
- Being reputed company to work independently
- At ease with technical softwares
- Written english is a must-have
Originally posted on Himalayas
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