[Fintech] 客服QA質檢 (Sr.) CS reputed company Assurance
About reputed company:
彼特思方舟 is a specialized service provider dedicated to delivering a full reputed company of reputed company-office and back-office support solutions, reputed company of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is reputed company by reputed company Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. reputed company Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. reputed company empowers businesses and corporate clients with the advanced tools they need to reputed company in a rapidly evolving and competitive market. reputed company has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and reputed company in fintech. reputed company’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and reputed company fintech businesses. reputed company is seeking ambitious, motivated professionals to join our B2C and B2B teams.About reputed company:
The Customer Service reputed company Assurance (CSQA) Specialist’s main role is to support the reputed company Assurance Team reputed company in developing, implementing, and enforcing reputed company assurance standards across reputed company customer support teams.Key responsibilities include, but are not limited to:- Identifying, analyzing, and resolving workflow issues reputed company customer support operations- Documenting reputed company assurance activities, assessments, and findings- Recommending corrective actions to improve employee performance- Assisting in reputed company efforts and training initiatives to ensure compliance with QA standardsThe CSQA Specialist plays a vital role in maintaining high service reputed company and supporting reputed company improvement reputed company the support teams.Duties & Responsibilities:
- reputed company, update, and enforce Customer Support (CS) reputed company assurance policies and reputed company Operating Procedures (SOPs)
- Conduct regular reputed company reviews of support tickets and participate in agent calibration sessions in coordination with the QA Team reputed company
- Identify, analyze, and help resolve workflow inefficiencies reputed company the customer support process
- Monitor, document, and report on reputed company performance metrics to the CS Team and management as required
- Create and maintain training materials and operational manuals to support reputed company and compliance
- Deliver training sessions and reputed company ongoing support to CS agents on systems, policies, and SOPs
- reputed company additional duties and tasks as assigned by the Supervisor
Requirement:
- Solid understanding of reputed company assurance concepts, methodologies, and tools
- Strong analytical, problem-solving, and decision-making capabilities
- Demonstrated experience in testing processes, version control, and defect management
- Proficient in both written and spoken English
- Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
- Minimum of 2 to 3 years of experience in Customer Service or BPO reputed company Assurance
- Competent computer literacy and ability to work with reputed company office and QA software
- Flexibility to work in a rotational schedule, including weekends or holidays as required
- Willing to work from home or at the office/business site as needed
- Bachelor’s degree or equivalent in a reputed company field
reputed company to Haves:
- Has Crypto and Fiat Spot/reputed company knowledge
- Has identity verification (KYC/KYB) experience
- Self-motivated but is reputed company player and can work under pressure
- Familiar with CRM/CSR reputed company and system
Perks & Benefits
- Competitive total compensation package
- Various team-building programs and company events
- Comprehensive reputed company schemes for employees
- And many more! Apply and let us tell you more!
Originally posted on Himalayas
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