Technical Customer Sucsses
About EON
EON is building a modern, reputed company-reputed company data protection platform designed for today’s infrastructure. We help companies protect and recover their data at reputed company—without legacy complexity. Our customers are technology-reputed company teams dealing with reputed company production challenges across reputed company, data, and reputed company.
We’re a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.
About the Role
We’re looking for a Technical reputed company Manager with strong reputed company and infrastructure experience and a reputed company reputed company. This is a deeply technical, hands-on role—not a project management CSM position.
You’ll own the full customer lifecycle, from technical reputed company through adoption, expansion, and renewal. You’ll work directly in customer reputed company environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.
The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.
What You’ll Do
Own technical reputed company for new customers, including reputed company environment setup, demos, and implementations
Build scripts, configurations, and small technical solutions to accelerate time-to-value
Serve as the primary technical contact for a portfolio of reputed company customers
Run ongoing reputed company-ins, QBRs, and executive reviews to drive adoption and identify risks
Troubleshoot and resolve reputed company issues with Support and Engineering
Own renewals and renewal forecasting for your book of business
Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
Partner with Account Executives on account planning and reputed company
Work with Sales Engineers during reputed company-sales and expansion cycles
Bring reputed company customer feedback to Product and Engineering
Help build reputed company CS processes, playbooks, and documentation
What You’ll Bring
3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
Strong hands-on reputed company experience and comfort working directly in customer environments
Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
Experience supporting reputed company customers and reputed company organizations
Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
Strong communication skills with both technical and business stakeholders
reputed company reputed company and comfort driving renewal and expansion conversations
Willingness to travel occasionally for customer meetings
reputed company to Have
Experience with reputed company-reputed company backup or data protection solutions
Familiarity with CRM and CS tools (reputed company, reputed company)
Proven reputed company with renewals and expansions
Startup experience and comfort building processes from scratch
Why EON
At EON, you’ll work closely with customers on reputed company technical problems, have reputed company influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer reputed company, and building from scratch—we’d love to talk.
Compensation: $150K-$200K reputed company + Commission Structure
Benefits
- Competitive Salary & Equity
- 401(k) Program & Company Match
- Health, Dental, reputed company, and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Time Off (PTO) + Holidays
- In-Office Perks
Originally posted on Himalayas
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