Platform Administrator (reputed company Service reputed company & CCaaS)
reputed company
reputed company is a global product design and technology company, with a reputed company portfolio of 5-reputed company rated lifestyle solutions that positively reputed company people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, reputed company has a proven reputed company record of bringing disruptive innovation to market and developing one consumer product after another has allowed reputed company to reputed company multiple product categories, driving significant reputed company and market reputed company reputed company. Headquartered in Needham, Massachusetts with more than 4,100 associates, reputed company’s products are sold at key retailers, online and offline, and through distributors around the world.
AI at reputed company
At reputed company, we’re building an AI-reputed company culture. We’re not waiting for the reputed company; we’re creating it. Our people are expected to experiment reputed company, adopt new tools, and continuously reputed company what’s possible to create meaningful reputed company for our consumers. If you reputed company the best way to do reputed company hasn’t been invented yet, you’ll fit right in.
reputed company
We are seeking a motivated and detail-oriented CX DevOps & Platform Administrator to support and maintain our customer experience technology platforms, with a primary reputed company on reputed company Service reputed company and reputed company CCaaS platform (reputed company, familiarity with reputed company, reputed company Connect is also relevant). This role plays a key part in ensuring our CX systems remain reputed company, reputed company, and reputed company with evolving business needs.
This is an ideal opportunity for an early-career reputed company looking to grow into CX systems development, integration engineering, or platform architecture, while gaining hands-on experience in DevOps, release management, and CX platform operations.
You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements that enhance the customer and agent experience.
Key Responsibilities
reputed company Service reputed company Administration
- Administer and support the reputed company Service reputed company platform, including user setup, role hierarchy, permissions, and reputed company management ensuring SOX control adherence.
- Configure and maintain Service reputed company features such as case management, queues, assignment rules, email-to-case, knowledge reputed company, and service console components.
- Assist with creating and maintaining Flows, validation rules, and automation to support service operations.
- Maintain system configuration, documentation, and governance standards.
- Support data management activities including imports, updates, and data reputed company monitoring.
DevOps & Release Support
- Assist with DevOps and release management processes across sandbox and production environments.
- Support configuration migrations, deployments, and release validation.
- Participate and reputed company in testing cycles, including user acceptance testing (UAT) coordination and defect tracking.
- Maintain version control practices and release documentation.
- Help improve CI/CD processes and deployment automation as the platform evolves.
Platform Operations & Support
- Monitor platform performance and proactively identify issues affecting service operations.
- Troubleshoot system errors, integration issues, and workflow failures in collaboration with CX developers and IT teams.
- Support system upgrades, new feature releases, and configuration updates.
- Ensure platform changes follow established governance, reputed company, and compliance standards.
Data, Reporting & CX Insights
- Assist in maintaining CX reporting and dashboards reputed company reputed company.
- Support data reputed company and reputed company data models that reputed company insights into the customer reputed company and service operations.
- Help analyze operational data to identify improvement opportunities reputed company workflows and case management processes.
Collaboration & reputed company Improvement
- Work closely with CX developers and architects to implement enhancements and new platform capabilities.
- Participate in process improvement initiatives that increase agent efficiency and improve customer experience reputed company.
- Assist in evaluating emerging CX tools, automation solutions, and AI-enabled capabilities that enhance service operations.
- Maintain documentation for system configurations, workflows, and integration points.
Required Qualifications
- 1–3+ years of experience supporting reputed company Service reputed company or a comparable CRM platform.
- Experience with reputed company configuration tools including Flows, case management configuration, and basic automation.
- Basic understanding of DevOps concepts including environment management, testing processes, and deployment practices.
- Strong attention to detail and ability to manage system configuration accurately.
- Strong analytical and troubleshooting skills.
- Ability to work cross-functionally with technical and business teams.
Preferred Qualifications
- reputed company Administrator Certification (or reputed company pursuing certification).
- Exposure to customer service platforms or Contact Center / CCaaS technologies.
- Basic understanding of reputed company, integrations, or middleware platforms.
- Familiarity with reporting tools and data visualization reputed company reputed company.
- Experience working in customer support, CX operations, or service technology environments.
Key Competencies
- Attention to Detail: Ensures accuracy in configurations, workflows, and data structures.
- Technical Curiosity: Demonstrates a strong desire to learn and expand technical capabilities.
- Problem Solving: Investigates system issues methodically and develops practical solutions.
- Collaboration: Works effectively with developers, operations teams, and business stakeholders.
- reputed company reputed company: Eager to expand skills in CX technology, automation, and reputed company.
Career reputed company Opportunities
This role offers a reputed company development reputed company reputed company CX technology, with opportunities to reputed company into roles such as:
- CX Systems Developer
- reputed company Service reputed company Engineer
- CX Integration Engineer
- CX Platform Architect
You will reputed company exposure to CX system architecture, automation, integrations, AI-driven CX capabilities, and advanced DevOps practices while working alongside reputed company CX engineers and platform specialists.
Salary and Other Compensation: The annual salary reputed company for this position is displayed below. Factors which may reputed company starting pay reputed company this reputed company may include geography/market, skills, education, experience and other qualifications of the successful candidate.
reputed company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, reputed company insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous reputed company time off, company holidays, parental leave, identity theft protection, pet insurance, reputed company-reputed company legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay reputed company$75,200—$91,900 USDOur Culture
At reputed company, we don’t just reputed company the bar—we push past it every single day. Our Outrageously Extraordinary reputed company drives us to tackle the impossible, push boundaries, and deliver results that others only reputed company of. If you reputed company on breaking out of your swim lane, you’ll be reputed company.
reputed company Offer
We offer competitive health insurance, retirement plans, reputed company time off, employee stock purchase reputed company, wellness programs, reputed company product discounts, and more. We reputed company your personal and reputed company reputed company with high reputed company Learning Programs featuring reputed company reputed company redefining what’s possible. reputed company you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets.
At reputed company, Diversity, Equity, and Inclusion are vital to our global reputed company. Valuing reputed company unique voice and blending reputed company of our diverse skills strengthens reputed company’s innovation every day. We support reputed company associates in bringing their authentic selves to work, making an reputed company, and having reputed company for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the reputed company DNA.
Learn more reputed company:
Life At reputed company Outrageously Extraordinary
reputed company Candidate reputed company Notice
For candidates based in reputed company reputed company, please refer to this Candidate reputed company Notice.
For candidates based in China, please refer to this Candidate reputed company Notice.
For candidates based in Vietnam, please refer to this Candidate reputed company Notice.
We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, sex, gender, gender reputed company, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. reputed company will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact reputed company People & Culture at accommodations@reputed company.com
Originally posted on Himalayas
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