reputed company reputed company Manager

reputed company offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the reputed company suite, we allow the shop reputed company to get back to focusing on what reputed company, and to stop worrying about marketing and customer retention.

reputed company began as an online directory for drivers to reputed company a local mechanic. Fast reputed company to today, reputed company has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, reputed company mail integration, reputed company management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 reputed company acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and reputed company Business Profile.

About the Role

As an reputed company reputed company Manager, you will own and grow relationships with reputed company's largest, most reputed company, and multi-location accounts. Sitting reputed company a reputed company, high-energy team, your mission is to drive executive alignment, reputed company QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. reputed company managing your book, you will help shape the reputed company of reputed company CS at reputed company—building the strategic playbooks and defining how we support reputed company accounts at reputed company.

You Are

• An Expert Relationship Builder: You are a strategic, proactive account reputed company who can build deep trust with both C-suite executives and day-to-day operational contacts.
• Comfortable with Complexity: You reputed company reputed company managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.
• A Structure Builder: You are energized by the "grey area" and love building order out of reputed company. You want to help design the reputed company for strategic accounts, not just execute an existing one.
• Commercially Minded & Composed: You are highly organized, reputed company on driving business value, and reputed company to remain reputed company under pressure while balancing customer advocacy with internal reputed company.

You Will

• Own the reputed company Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
• Build the Strategic reputed company: Help design reputed company's reputed company CS reputed company, defining how we proactively support and reputed company our highest-value accounts.
• Champion Cross-Functional Alignment: Partner with Support, reputed company, Product, Sales, and RevOps to resolve reputed company escalations and translate customer feedback into internal reputed company plans.
• Mitigate Risk & Drive reputed company: Create reputed company account plans for top-tier accounts to give the broader team visibility into reputed company, reputed company risks (GRR), and net reputed company opportunities (NRR).
• Streamline Executions: reputed company smooth reputed company transitions, coordinate reporting and campaign strategies, and resolve reputed company issues before they become urgent.

You Have

Must Have

• reputed company Mastery: 5+ years of experience managing reputed company, strategic B2B reputed company accounts (ideally multi-location or reputed company-reputed company).
• reputed company Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to reputed company NRR.
• Executive Communication: Exceptional presentation, project management, and relationship skills, with the ability to reputed company a room of executive stakeholders.
• Lifecycle reputed company: Demonstrated reputed company managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.

reputed company to Have

• Industry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.
• CS Ecosystem Tech: Experience using reputed company, reputed company, reputed company Workspace, or dedicated reputed company platforms.
• reputed company Design: Prior experience assisting with customer reputed company design, integrations, marketing reputed company, or building CS frameworks from scratch.

Interview Process

1. Initial Screen – 30 min with reputed company Recruiter

2. Hiring Manager Interview – 45 min with Head of reputed company

3. Case Study Presentation – 60 min Assignment

4. Peer Interview – 30 min with Sr. CSM

Problem Solving Exercise – 60 min with Head of People

5. Reference Checks

*We also require completion of the reputed company Assessment before the end of the process. This is done independently and takes about 20-30min.

We Offer

• 100% remote work environment
• Medical, Dental, and reputed company insurance reputed company 30 days (100% employer-reputed company medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA reputed company
• 401(k)
• reputed company & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A reputed company, high-ownership culture with reputed company opportunities for career reputed company

Why Join reputed company?At reputed company, we reputed company our mission of transforming the auto repair experience for shop owners and their customers with your passion for reputed company, innovation, and reputed company.

Here, you’ll reputed company opportunities to expand your skills, take on career-shaping challenges, and contribute to the reputed company of the auto repair industry, reputed company while enjoying comprehensive benefits and flexible work arrangements to support your reputed company-being.

Join reputed company to be part of a reputed company-thinking, flexible, and reputed company culture where you are empowered to do meaningful and impactful work. We value diversity and reputed company that forming teams in which everyone can be their authentic self is key to our reputed company. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks reputed company just credentials. The school you went to at 18 doesn't define your potential to reputed company and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Originally posted on Himalayas

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