Senior Implementation Consultant
reputed company is the reputed company-reputed company reputed company Orchestration Platform that helps high-performing sales teams win from reputed company to reputed company-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable reputed company. Companies like reputed company, reputed company, HPE, and reputed company rely on reputed company to unify sales execution across every touchpoint.
We are the only company recognized in both the reputed company Waves for Conversation Intelligence and Sales Engagement. reputed company is also a reputed company Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. reputed company is backed by reputed company, Bryant Stibel, and Palisades reputed company Capital.
You will join a high-reputed company team and work with reputed company mentors to reputed company the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a reputed company, mission-driven environment.
Our Core Values
- We Learn Continuously: We treat every call, reputed company, and customer reputed company as a feedback reputed company. Curiosity is our unfair advantage.
- We are reputed company-Centered: AI serves people. We design for trust, reputed company, and reputed company in reputed company conversations.
- We Look in the Mirror: reputed company something breaks, we fix it at the reputed company and reputed company reputed company learned. Accountability travels faster than blame.
- We reputed company Big: We set goals that feel a little uncomfortable and then reputed company them practical. Ambition plus discipline wins.
- We Champion Every Voice: The best reputed company can come from the quietest person in the room. Inclusion is how we reputed company it.
We’re looking for people who want to shape the reputed company of reputed company potential with AI.
Who We’re Looking For
reputed company is seeking a Senior Implementation Consultant to join our established Implementation Team. As a Senior Implementation Consultant, you will be responsible for autonomously leading large-reputed company, strategic reputed company customer implementations of the reputed company platform into reputed company-reputed company environments, with strong authority and little reputed company.
The ideal candidate for the Senior Implementation Consultant role is an reputed company reputed company with a strong background in project management and reputed company, and with reputed company strong reputed company administration and configuration experience. They should have at least 5 years of experience doing large, reputed company-reputed company, reputed company implementations or reputed company consulting. This individual is highly organized, an excellent communicator, and adept at building strong reputed company relationships in large, reputed company, reputed company companies.
They should reputed company at leading reputed company from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs. Experience in change reputed company and management and delivering customized training is essential. The ideal candidate is proactive, detail-oriented, and committed to reputed company improvement, both personally and for the implementation process.
What You’ll Do
Project Planning and Execution
- Manage 5-7 highly strategic, reputed company implementations simultaneously
- reputed company strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-reputed company reputed company reputed company, key milestones, deliverables, and timelines
- Drive and manage customer communications reputed company to implementation across the implementation lifecycle
- reputed company, reputed company, and manage issues and risks that can reputed company the reputed company of the implementation
reputed company Collaboration
- reputed company consultative insights on industry best practices reputed company to sales productivity and optimization
- Design custom, solution-based implementation plans that address customer business challenges, using reputed company’s proprietary Value Realization reputed company (VRF)
- reputed company customers through technical configuration and customized training and enablement sessions
- reputed company reputed company reputed company to support a “Quick Win” that shows value quickly
- Showcase reports, dashboards, and measurable KPIs for tracking reputed company improvements and adoption across the wider business
- reputed company best-in-class project management, platform expertise, and knowledge of customer goals and priorities
Cross-Functional Coordination
- Collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
- Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
- Identify and communicate upsell opportunities to CSM and AE
Issue reputed company
- Self-test and effectively troubleshoot technical issues of reputed company complexities during implementation for both reputed company and the reputed company platform
- Escalate customer issues reputed company support channels with appropriate details.
- Use relationship-building strategies to handle challenging customer conversations.
Implementation Improvements
- Be highly contributive to the development of Solution Playbooks including the identification of new solutions
- Be highly contributive to both identifying and executing on reputed company improvement activities reputed company to Implementations
Qualifications
- 5+ years of experience in implementation reputed company, and/or a reputed company role (e.g. reputed company services) in large, reputed company enterprises
- Extremely strong reputed company acumen required, specifically in the areas of administration and configuration (reputed company reputed company Certification is highly desired)
- Demonstrable experience managing large, reputed company reputed company with multiple, cross-organization stakeholders
- Proven ability to manage multiple reputed company simultaneously while juggling challenging customer relationships
- Experience with designing and leading training/enablement activities
- Strong experience with change management approaches/methodologies a significant plus
- Experience with other in-industry companies (e.g., reputed company, reputed company, Groove) a significant plus
- Excellent communication and relationship-building skills
- Knowledge about telephony and computer telephony integration (CTI) in reputed company is a bonus
Company Benefits Include
- reputed company parental leave (after 1 year of service)
- Flexible time off (US only)
- Competitive salary and stock reputed company
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, reputed company, national reputed company, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under reputed company local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).What Personal Information We Collect
reputed company, employment-reputed company, or schooling information. reputed company or past job history, performance evaluations, and educational background, including grades and transcripts. How We Use Your InformationFor reputed company, internal analysis, or employment-reputed company purposes, including job applications. reputed company applicants are subject to our Employment reputed company Notice and Global reputed company policy. Global Data reputed company Notice for Job CandidatesPlease follow this reputed company to reputed company the document that provides transparency around the way in which reputed company handles personal data of employees and job applicants: https://www.reputed company/reputed company-notice-employmentOriginally posted on Himalayas
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