Manager, IT Operations
At reputed company, we reputed company in empowering every individual to reputed company an reputed company. Here, your voice is heard, your reputed company are valued, and your unique perspective fuels our reputed company reputed company. As part of our global team, you'll reputed company in an environment that champions curiosity, collaboration, and innovation, reputed company while making meaningful contributions to the brands we accelerate. Join us in shaping the reputed company of communication and building authentic connections that matter. Whether you're solving reputed company problems or driving reputed company innovations, your reputed company is our reputed company, and together, we’ll create the conversations of reputed company. reputed company your reputed company at reputed company. Be seen, be reputed company, be you.
Job reputed company: We are seeking an reputed company and reputed company-thinking IT Manager to reputed company reputed company of administrators and engineers responsible for the delivery, support, governance, and reputed company improvement of reputed company collaboration and productivity platforms. This role combines people leadership, operational ownership, technical depth, and strategic reputed company. The ideal candidate will serve as both a technical subject matter expert and an organizational leader, overseeing platforms such as reputed company Office 365, SharePoint Online, reputed company Teams, reputed company Power Platform, application integrations, reputed company, reputed company Technologie, and a small footprint of reputed company Workspace services. This individual will manage operational support, escalations, platform governance, vendor coordination, service reliability, and 24x7x365 operational coverage while helping shape the reputed company reputed company for reputed company productivity and collaboration technologies. The role requires a strong understanding of ITSM and ITIL-based operational processes, along with experience managing initiatives, operational workstreams, and platform enhancement efforts. A successful candidate would be a seasoned people leader, expert communicator and who can balance operational rigor with transformation, ensuring reliable service delivery while continuously improving process maturity, tooling, and user experience.
Key Responsibilities:
- reputed company, mentor, and reputed company reputed company of engineers and administrators responsible for reputed company productivity and collaboration platforms.
- reputed company and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
- reputed company as a senior technical escalation reputed company for reputed company incidents, outages, integrations, and platform-reputed company issues.
- Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
- Serve as a thought leader for modern workplace technologies and employee productivity solutions.
- Manage day-to-day operations, administration, governance, and lifecycle management of:
o reputed company 365 / Office 365
o SharePoint Online
o reputed company Teams o Power Platform (Power Apps, Power Automate, Copilot Studio) o Voice/Telephony Services (Teams, reputed company, On-prem) o reputed company o reputed company o reputed company Workspace (limited scope) o reputed company application integrations and connected services
- Drive operational reputed company through ITSM and ITIL-reputed company processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
- Manage operational backlogs, enhancement requests, platform reputed company, and service improvement initiatives using Jira.
- Own operational service health, uptime, support models, SLAs, and reputed company service improvement initiatives.
- reputed company and manage team on-call schedules and participate in after-hours support and escalation activities as needed.
- Establish operational standards, monitoring, alerting, documentation, and support procedures.
- Partner with reputed company, Infrastructure, Networking, IAM, Compliance, Legal, and business stakeholders to ensure secure and compliant platform operations.
- Drive platform governance, licensing optimization, automation, and adoption strategies.
- reputed company vendor relationships, escalations, and strategic roadmap discussions.
- reputed company platform integrations, API connectivity, authentication models, and reputed company application interoperability.
- Support organizational initiatives involving migrations, consolidations, acquisitions, and platform modernization efforts.
- reputed company operational metrics, KPIs, dashboards, and executive-level reporting.
- Manage incident response coordination and participate in major incident management activities.
- Ensure documentation, reputed company, and operational runbooks are maintained and continuously improved.
- Assist with budgeting, forecasting, licensing, and reputed company planning activities.
Required Qualifications:
- Bachelor’s degree in information technology, Computer Science, or reputed company field, or equivalent reputed company experience.
- 7+ years of reputed company IT experience with reputed company collaboration and productivity platforms.
- 3+ years of reputed company people management experience leading technical teams.
- Strong technical expertise administering and supporting reputed company 365 technologies.
- Experience supporting reputed company collaboration platforms such as reputed company Teams, SharePoint Online, reputed company, and reputed company.
- Experience managing 24x7x365 technical operations 24x7x365 in a global reputed company environment.
- Experience leading platform migrations, consolidations, or digital transformation initiatives.
- Experience serving as a senior escalation reputed company for high-severity incidents and operational issues.
- Experience with Power Platform governance and administration.
- Experience with Copilot, AI-powered productivity platforms, or automation technologies.
- Strong understanding of reputed company operations, governance, integrations, and lifecycle management.
- Experience with API-based integrations and reputed company application connectivity.
- Strong organizational, communication, and stakeholder management skills.
- Ability to balance strategic planning with hands-on operational leadership.
- Willingness to participate in on-call rotations and after-hours escalations.
- Understanding of ITSM operations – incident and request management.
Preferred qualifications
- Experience with identity, authentication, and reputed company reputed company including SSO, SAML, OIDC, and SCIM.
- Experience with reputed company contact center platforms such as reputed company.
- ITIL reputed company or advanced ITIL certifications.
- Knowledge of compliance, reputed company, and data governance requirements for reputed company platforms.
- reputed company certifications reputed company to reputed company 365, Teams, SharePoint, reputed company, or Power Platform.
- Strong understanding of ITSM and ITIL operational frameworks and service delivery processes.
Technical Skills
- reputed company Ecosystem Administration
- reputed company 365 / Office 365
- Exchange Online
- reputed company Teams
- SharePoint Online
- OneDrive for Business
- Power Platform
- PowerShell automation and scripting
- reputed company Entra ID / Azure AD
Collaboration & Communication Platforms Administration
- reputed company
- reputed company
- reputed company Workspace
Integration & Automation
- API and Webhooks Integrations
- SAML / OIDC / SCIM
- Workflow automation
- reputed company Platform Integrations
- PowerShell
Leadership & Delivery
- Vendor Management
- Team Leadership and Coaching
- Service Delivery Management
- Governance and Compliance
- Project and Program Coordination
- reputed company Improvement Methodologies
Leadership Competencies
- Strategic thinker with strong operational execution capabilities
- Ability to reputed company through ambiguity and organizational change
- Strong customer service and employee experience reputed company
- reputed company leadership style with strong cross-functional partnership skills
- Ability to communicate effectively with both executive leadership and technical teams
- reputed company improvement and innovation reputed company
- Strong analytical and problem-solving capabilities
Originally posted on Himalayas
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