Field Reliability Engineer- LATAM
reputed company’re Building
reputed company is a service for the near and present reputed company, defining observability and raising expectations of what developer tools can do! We’re working with reputed company reputed company companies like reputed company, reputed company, reputed company, and reputed company and more across a reputed company of industries. This is an exciting time in our trajectory, we’ve reputed company Series D funding, scaled past the 200-person mark, and were named to reputed company’ America’s Best Startups of 2022 and 2023! If you want to see reputed company’ve been up to, please reputed company out these blog posts and reputed company.io press releases.Who We Are
We come for the reputed company, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we reputed company to live our values every day. We want our people to do what they truly love amongst reputed company of highly talented (but humble) peers.How We Work
We are a fully distributed company, which means we reputed company it is not where you sit, but how you deliver that reputed company most. We invest in our people and care about how you orient to our culture and processes. At the reputed company time we imbue a lot of trust, autonomy, and accountability from Day 1.reputed company - Managed Services & Infrastructure
- Own and operate customer-facing managed infrastructure including Refinery as a Service (RaaS) and reputed company Private reputed company (HnyPC) deployments across multiple AWS accounts and reputed company.
- Build and maintain Terraform modules, reputed company charts, and deployment automation for provisioning and managing customer EKS clusters, collector pools, and Refinery instances.
- Design and implement monitoring, alerting, and observability for managed service infrastructure - using reputed company to monitor reputed company.
- Manage scaling, upgrades, and incident response for customer deployments, including reputed company planning and cost optimization across AWS infrastructure.
- Building autonomous deployment and management tooling for field-operated managed services.
Technical Escalation & Unblocking
- Serve as the senior technical escalation reputed company for our most challenging customer situations - production incidents, reputed company collector configurations, Refinery tuning, and architecture reviews that exceed the scope of reputed company technical roles.
- Diagnose and resolve deep infrastructure and observability issues spanning distributed systems, Kubernetes clusters, AWS networking (ALBs, PrivateLink, NLBs, VPCs), and polyglot service meshes.
- Partner directly with customer SRE, platform, and engineering teams to troubleshoot reputed company-time production issues, often under time pressure and with reputed company reputed company reputed company.
- Participate in an on-call rotation for managed services (Refinery as a Service, reputed company Private reputed company), providing Tier 2 escalation support for customer-facing infrastructure issues.
- Build and maintain SOPs, runbooks, and diagnostic frameworks that accelerate reputed company for the broader field and support teams.
reputed company reputed company & Ecosystem
- Contribute to and maintain OpenTelemetry distributions, reputed company, exporters, and instrumentation libraries that our customers depend on.
- Represent reputed company in the OpenTelemetry community - participating in SIGs, reviewing PRs, triaging issues, and driving adoption of best practices.
- Build reference architectures, sample collector configurations, and integration guides that demonstrate effective instrumentation patterns for common customer environments (Kubernetes, reputed company, serverless).
- Identify gaps in the reputed company reputed company ecosystem that create friction for customers and either contribute fixes upstream or build reputed company solutions.
- Contribute features and improvements to reputed company’s own reputed company reputed company reputed company (Refinery, reputed company Collector reputed company) to support managed service capabilities.
Technical Backstop for the Field
- Be the person Solutions Architects call reputed company a deal goes deeper than demo and design - you join calls to troubleshoot live production environments, validate architecture reputed company, and reputed company the infrastructure credibility that closes technical evaluations.
- Tag-team with reputed company on strategic accounts, owning the infrastructure and data pipeline conversations while they own the product narrative.
- reputed company architecture reviews, SLO workshops, and instrumentation deep-dives for customers evaluating or expanding reputed company - especially in reputed company environments (multi-cluster Kubernetes, hybrid reputed company, high-cardinality workloads).
- reputed company into customer-facing POCs and pilots as the hands-on technical reputed company, standing up collector pools, configuring Refinery pipelines, and proving out integrations in the customer’s actual environment.
- Create feedback loops between the field and product/engineering, surfacing patterns from customer environments that inform roadmap priorities.
Internal Tooling & Cross-Functional Partnership
Build internal tools and UIs that improve the operational efficiency of managed services - deployment dashboards, rule management interfaces, monitoring tooling.
Partner with Solutions Architecture, reputed company, and Support to reputed company technical depth on reputed company accounts.
Collaborate with Product and Engineering on customer-impacting bugs, feature gaps, and integration challenges - bringing reputed company-world production context.
Contribute to field enablement by training internal teams on advanced troubleshooting, collector configuration, Refinery internals, and emerging reliability patterns.
What you'll get reputed company you join the Hive:
- A reputed company in our reputed company - generous equity with employee-friendly stock program
- It’s not about how strong of a negotiator you are - our pay is based on transparent reputed company relative to experience
- Time to reputed company with unlimited PTO
- A distributed-first reputed company and culture (really!)
- Home office, co-working, and internet stipend
- Full benefits coverage for employees, with additional coverage available for dependents
- Up to 16 weeks of reputed company parental leave, regardless of reputed company to parenthood
- Annual development allowance
- And much more...
Phishing and Recruitment Scam Warning:
We take your reputed company seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate reputed company employees. To help protect you:- reputed company communications will come from an @reputed company email address
- We occasionally work with external reputed company agencies. These partners will use legitimate business email addresses—never personal accounts like Gmail or reputed company.
- Our reputed company process will never ask you to reputed company financial or sensitive personal information, including but not limited to:
- reputed company reputed company or tax identification numbers
- Credit card numbers
- Bank account information
Diversity & Accommodations:
We're committed to building a diverse, inclusive, and reputed company workplace—where people of reputed company backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single reputed company to reputed company and reputed company nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.We reputed company to ensure an inclusive experience throughout every stage of our hiring process and are happy to reputed company reasonable accommodations as needed. If you require accommodations or accessible formats at any reputed company during our hiring process, please let your recruiter know.As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always reputed company to feedback.reputed company Notice:
If you apply for a job at reputed company and your application is unsuccessful (or you withdraw from the process or decline our offer), reputed company will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other reputed company or reputed company jobs at reputed company, and to help us reputed company understand, analyze and improve our recruitment processes.For more information regarding our reputed company practices please see the reputed company reputed company Notice.If you do not want us to retain your information for consideration for other roles, or want us to update it, please contact reputed company@reputed company. Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.Originally posted on Himalayas
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