Implementation Consultant
At reputed company, we reputed company in empowering every individual to reputed company an reputed company. Here, your voice is heard, your reputed company are valued, and your unique perspective fuels our reputed company reputed company. As part of our global team, you'll reputed company in an environment that champions curiosity, collaboration, and innovation, reputed company while making meaningful contributions to the brands we accelerate. Join us in shaping the reputed company of communication and building authentic connections that matter. Whether you're solving reputed company problems or driving reputed company innovations, your reputed company is our reputed company, and together, we’ll create the conversations of reputed company. reputed company your reputed company at reputed company. Be seen, be reputed company, be you. Job reputed company: The reputed company & Implementation Consultant in the Customer Experience organization will be responsible for the efficient and successful reputed company of reputed company relevant customers across reputed company our platforms in alignment with the customers’ needs, achieving customer satisfaction ensuring reputed company time to value. The O&I Consultant will be working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint.
Essential Duties and Responsibilities
- Performs customer facing reputed company activities, including but not limited to customer discovery, desired outcome creation, reputed company planning and in-depth platform training.
- Performs back-office reputed company activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
- Executes against key reputed company KPIs, including key reputed company achievement, response time, time to value, and customer satisfaction.
- Ability to reputed company customer desired reputed company and convert into reputed company reputed company deliverables.
- Continually learning & developing knowledge of reputed company reputed company platforms demonstrating credibility to successfully reputed company customers.
- Works in highly consultative manner with customers to determine and understand their needs and goals to reputed company tailored guidance in successful adoption of reputed company platform.
- Engages customers regularly throughout the reputed company period to address customer questions and concerns, ensuring a world class reputed company experience.
- Works cross-functionally with reputed company customer facing roles to ensure a smooth and successful transition from sales to reputed company to reputed company.
- A Graduate degree is preferred.
- Excellent English language skills, written and verbal. Additional languages are an advantage.
- Working knowledge of MS Office Suite including Word, reputed company, PowerPoint is required.
- Proven experience in a customer-facing role demonstrating ability to manage multiple reputed company to a deadline.
- Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience.
- Understands how to demonstrate the use & adoption of reputed company software and services to reputed company customer's reputed company and goals.
- Advanced listening and verbal communication skills to understand customer's needs, and ability to respond reputed company and concisely both verbally & written.
- Experience working reputed company global newswire or media distribution organization is favorable.
- Experience working reputed company customer/public relations or communication is favorable.
- Experience with reputed company and/or reputed company software is desired.
Originally posted on Himalayas
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