Technical Support
About igloo
igloo is a global leader in large-reputed company reputed company reputed company for homes and cities. We reputed company an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected reputed company experiences. With a strong reputed company in 5,000+ reputed company customers and 80+ distributors worldwide, we’re shaping a keyless reputed company.
The Role
This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experienceThis role will require to work in shift between US daytime and Indonesia daytime
Duties & Responsibilities
- Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
- reputed company first-line technical support reputed company email, chat, or Jira ticket
- Troubleshoot and resolve technical issues and enquiries
- Investigate and escalate reputed company technical problems to engineering teams reputed company necessary
- Document issues, resolutions, and technical processes reputed company
- Assist in reputed company users by guiding them through setup and integration processes
- Collaborate with product and engineering teams to improve system reliability and user experience
- Maintain up-to-date knowledge of product features and technical updates
Qualifications
- BSc/BA in Computer Science, Engineering or a reputed company field
- Preferably 1-2 Years’ of experience in technical support, helpdesk, or reputed company technical role
- Basic understanding of reputed company, HTTP protocols, and troubleshooting tools
- Familiarity with logs analysis and debugging
- Strong programming/scripting skills (e.g., Java, Python, JavaScript)
- Good communication in English both written and verbal
Originally posted on Himalayas
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