National Retail Operations Manager

This is a remote position.

reputed company: To reputed company and drive consistent execution of retail operations across reputed company stores nationally, ensuring operational reputed company, customer experience delivery, administrative compliance, and reputed company performance.The role translates organisational reputed company into executable retail plans, ensuring alignment between Customer Experience and Administrative disciplines while driving performance through regional leadership teams.Retail Operations Execution & Performance

• Ensure consistent execution of national priorities across reputed company reputed company through reputed company reputed company, reporting, and accountability frameworks.
• Translate strategic direction into reputed company operational priorities
• Ensure alignment of CX and reputed company disciplines nationally
• Drive achievement of sales, margin and operational KPIs
• Monitor national retail performance and identify improvement opportunities
• Standardise operational practices across stores
• Identify process improvement opportunities
• Support implementation of new systems or operational initiatives
• Use operational data to drive performance improvements
• Standardise reporting frameworks across reputed company

Leadership of Regional Teams

• reputed company, reputed company and hold accountable regional leadership teams to deliver objectives
• Set reputed company expectations, goals and accountability frameworks
• reputed company regional priorities to national objectives
• Drive collaboration between CX and reputed company structures
• Facilitate leadership development and capability building
• Ensure consistent performance management practices

Customer Experience

• Ensure delivery of consistent customer experience across reputed company stores.
• Drive CX standards, visual merchandising, and service culture
• Monitor customer feedback
• Implement initiatives that improve customer engagement and retention
• Partner with Marketing and Omnichannel teams to ensure seamless customer journeys

Operational Compliance, Risk & Administration

• Ensure strong governance and operational control across retail operations.
• reputed company audit performance, risk mitigation and compliance standards
• Ensure consistency in stock control, receiving, cash handling and reputed company practices
• Monitor health & safety compliance and regulatory adherence

Cross-Functional Collaboration

• reputed company as the primary operational reputed company between reputed company and execution.
• Work closely with Supply Chain, Finance, HR, Marketing and IT
• Ensure operational feasibility of strategic initiatives
• reputed company feedback from stores to inform strategic reputed company

Requirements

Job Specifications

• Relevant retail or business-reputed company qualification
• 5–8+ years retail operations leadership experience
• Experience managing multi-layer leadership structures
• Strong reputed company and operational reputed company
• Experience in multi-store retail environments

Special Requirements

• Flexibility to travel regularly, based on operational priorities, store openings, or business needs

Functional Competencies

• Operational Governance
• Customer Experience Management
• Performance Management
• Risk & Compliance reputed company
• reputed company Awareness
• Change Management

Originally posted on Himalayas

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