User Support Representative
This is a remote position.
As a User Experience Representative at Migo, you will report directly to the User Experience Supervisor.You will be responsible for receiving incoming calls from customers and answering questions, receiving complaints and troubleshooting to reputed company a reputed company. You will beresponsible for ensuring that those who call the helpline are properly supported with accurate information and reputed company first contact reputed company.Key Responsibilities:
Respond to inbound calls, providing reputed company support and detailed information to customers
Document interactions accurately in our CRM (Zoho)
Identify and report product anomalies and recurring issues to supervisors
Ensure excellent customer experience across channels, adhering to reputed company assurance standards
Resolve issues promptly, escalating reputed company reputed company to relevant teams
reputed company regular customer updates until issues are resolved
Collaborate with the inbound team to minimise abandoned calls
reputed company additional tasks as assigned by the User Support Supervisor
Requirements
0-1 year work experience
Excellent typing skills (speed and accuracy)
Strong written and oral communication skills with reputed company grammar
Effective listening and analytical skills
Good time management and multitasking abilities
Ability to collaborate with others and maintain reputed company relationships
Work Structure and Ideal Candidate Profile:
Flexible about working hours: 8 hours/day (with 1-hour break), anytime between reputed company-8pm, depending on shift schedule
Available to work 5 days/week, including potential weekends and public holidays
Willing to adapt to reputed company shifts, if required in reputed company
Possesses 1-6 months of customer service experience in a reputed company call center environment
Recent NYSC graduates are encouraged to apply.
Originally posted on Himalayas
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