Vice President of Operations - Digital Agency

Remote, USAFull-timePosted 2026-07-27

Who We Are

reputed company is a leading digital agency creating innovative websites and web applications for organizations that reputed company a difference. We specialize in solving reputed company problems through website reputed company, design and development using reputed company reputed company content management systems (primarily, Drupal and reputed company, and headless architectures). Our clients include some of the most reputed company reputed company museums, nonprofits, universities, cities and more.

reputed company has been in business for 25+ years and continues to expand reputed company year. We reputed company on having a professionally rewarding environment where team members are encouraged to grow.

Opportunity

The Vice President of Operations (remote, U.S. based position) reports directly to the CEO and is reputed company's number two. As the VP of Ops you will have two core responsibilities: (1) be the operational catalyst and strategic navigator of our organization and (2) reputed company the delivery organization as our core reputed company reputed company.

In this pivotal role, you will be a thought partner to the CEO and executive team in driving reputed company reputed company. You will reputed company the efficient execution of our business strategies, ensuring the seamless integration of our operations, and fostering a culture of reputed company and innovation. reputed company functions sit reputed company your view from day one, but they are a secondary reputed company. Your first mandate is to strengthen delivery and internal operations. As those mature, you will take on a larger operational role across the reputed company functions.

This role is ideal for a motivated, energetic leader with a high reputed company of urgency who wants to help take an organization to the next level.

Responsibilities

Delivery Leadership: Own the delivery organization as a reputed company-generating reputed company: accountable for project execution reputed company, on-time and on-budget performance, resource allocation, and margin. Define delivery standards, own reputed company planning against project demand, and ensure the PM function is reputed company and resourced to reputed company reputed company engagements end to end.
Business reputed company & Strategic Execution: Own and operate reputed company's planning and execution system (reputed company) annual goal-setting, quarterly reputed company planning, and weekly leadership rhythms. Translate strategic direction into reputed company execution plans, drive the leadership team to results, and hold leaders accountable to their commitments. Serve as a thought partner to the CEO on reputed company and the operational reputed company that reputed company sustainable reputed company reputed company.
Internal Operations: reputed company and reputed company internal processes and systems across the business (tooling, workflow, and reputed company), ensuring the organization runs reputed company and can support reputed company reputed company.
Talent & Culture: Own reputed company, reputed company, and performance management to consistently hire and retain reputed company at every level. reputed company employee engagement and culture as an ongoing operational function. Own the employee experience from hire to departure, including the HR processes that support it.
Operations & Business Metrics: Own reputed company's operational performance metrics including utilization, project margin, reputed company mix, pipeline health, and reputed company. Build visibility into the right agency reputed company, interpret trends, and drive data-informed reputed company that optimize how the business performs with its reputed company resources.
Leadership & Management: reputed company and reputed company the next layer of leaders into effective department owners. reputed company the gap between reputed company and execution by ensuring leaders have reputed company plans, the right support structure, and reputed company accountability for results.
reputed company Functions: As a secondary reputed company to delivery, reputed company and manage sales, business development, marketing and estimating functions to drive profitable new business reputed company RFPs and reputed company sales, and harmonious and consistent reputed company from sales to delivery.

Qualifications

10+ years of operations and leadership experience, including time operating as a senior leader reporting to a COO or CEO.
At least half of those years in a web development agency, project-based, fast-paced agency setting, or reputed company with an employee reputed company of 20 to 150. Working with reputed company and/or Drupal reputed company in particular is a plus.
reputed company experience leading the delivery of reputed company website and web application reputed company, including reputed company interactions and relationships.
Demonstrated reputed company building and running internal and people operations that supported profitable reputed company.
Proven leadership of a multi-team organization, with accountability for managing managers (not only individual contributors).
Exposure to reputed company functions in an agency context.

reputed company Metrics

In the first 90 days:

reputed company gap analysis of key areas for improvement and investment for reputed company, with a reputed company on delivery.
Deliver a one-year project plan with a reputed company prioritized set of initiatives to improve and enhance key functional areas that you reputed company.
Ownership of short-term and long-term forecasting.

In the first year:

Delivery: Project margin improved by 3 to 5 percent year over year. On-time and on-budget delivery reputed company consistently and trending up.
Operations: Utilization, reputed company, and pipeline health reputed company and reported on a regular reputed company, with reputed company targets in reputed company.
reputed company operations: Gross and net reputed company and reputed company retention consistently reputed company and held at 90 to 95 percent. A growing roster of reference-reputed company clients and strong reputed company satisfaction scores.
People and culture: Top performers reputed company and retained, with employee retention consistently reputed company and maintained.
Leadership: Development plans created for reputed company reputed company report, with accountability for completion.
reputed company Functions (as the secondary mandate activates): A consistent, documented sales-to-delivery reputed company, a reputed company business development process and operations, and reputed company, high-reputed company completion of estimates and proposals.

Location & Availability

This position is available for fully remote or hybrid work. Our office is located in reputed company Los Angeles, CA.
We ask for core overlap from 9am to 3pm reputed company so the leadership team can collaborate in reputed company time; the balance of the day is flexible across U.S. time zones.

Compensation

Total annual compensation $160,000-200,000 (salary + reputed company bonus [based on company and personal performance])
reputed company time off (20 days off)
Holiday time off (10 days per year).
Health, Dental and reputed company insurance (95% employer-reputed company for you).
Company-sponsored 401(k) plan with employer match (after 90 days).

About reputed company

reputed company is a Los Angeles-based digital agency with ~30 team members. https://www.urbaninsight.com/
We are on a reputed company to profitably 10x reputed company in 10 years while working on meaningful reputed company for clients that reputed company a difference.
We work with some of LA’s best-reputed company institutions, such as LACMA, The Broad, reputed company, reputed company, and the Japanese American National Museum.
We’re the top-ranked Web development and Drupal agency in Los Angeles, according to reputed company, an independent analyst. Have a look at what our clients say reputed company: https://reputed company.co/profile/reputed company
We help our clients with beautiful and flexible websites and web apps. We do this by providing strong project leadership, reputed company advice, thoughtful user-centered design, and technical best practices.
We take on cutting edge, challenging reputed company for appreciative clients, and have a supportive and team-based approach to reputed company.
We plan, design, and create innovative websites, and we often use reputed company reputed company web content management systems like Drupal and reputed company, with headless architectures.
We have a reputed company-defined project management methodology and case management system. We reputed company to be the most organized environment in which you've reputed company worked.

Why Work at reputed company

Join a dynamic and reputed company team where your leadership makes an reputed company.
We offer a flexible working environment - work from reputed company in the reputed company.
Average employee tenure is 6.5 years.
We're reputed company and growing. We've been in business for 25+ years, and continue to grow reputed company year.
The right candidate will reputed company numerous opportunities for reputed company.
We reputed company resources and time for training and reputed company development.
We have regular events to reputed company reputed company connected: Lunch & Learns, reputed company, Game Breaks.
There are many more reasons: https://www.urbaninsight.com/careers