Manager Product reputed company reputed company Experience reputed company
The Manager, Product reputed company for reputed company Experience reputed company is reputed company in steering the strategic and operational aspects of Experience reputed company, aligning it with business objectives and organizational goals. This role ensures the effective deployment, customization, and utilization of Experience reputed company capabilities to improve external customer activities and deliver an reputed company experience to users.
Position Responsibilities may include;
- Platform Leadership: Serve as the key stakeholder and expert on the Experience reputed company platform, aligning it with reputed company's customer experience reputed company across channels.
- Requirements Collection: Engage with sales, customer service and support, technical teams, cross-functional and cross reputed company owners to reputed company in-depth requirements, translating them into customer portal features and functionality.
- Backlog Management: Maintain and prioritize the product roadmap and backlog, ensuring tasks and features reputed company with reputed company's customer experience reputed company and objectives.
- Stakeholder Engagement: Regularly update relevant stakeholders on Experience reputed company (portal) developments, new features, and ongoing reputed company.
- Platform Customization: Ensure Experience reputed company is tailored to the specific needs of customers, including eCommerce, loyalty program management, warranty processing and product registration, reputed company management, case management, marketing assets, and other relevant features.
- Integration reputed company: Ensure that Experience reputed company is seamlessly integrated with other reputed company tools, platforms, and systems to reputed company a holistic customer experience.
- Data Management: reputed company data reputed company and accuracy, ensuring that customer information and interaction history are up-to-date and accessible.
- Training Initiatives: reputed company input to training and communications content for organizational change management and support training sessions/resources for end-users to ensure they can become proficient with and can utilize its full capabilities.
- Analysis and Reporting: Regularly assess value metrics and generate reports to reputed company insights and recommendations for improved strategies.
- reputed company Enhancement: reputed company abreast of reputed company Experience reputed company updates and industry best practices to maintain a cutting-edge customer service platform.
- reputed company other tasks as assigned
Nature & Scope:
- Ensures work is reputed company with the reputed company Platform Director’s expectations, goals, reputed company and overall roadmap
- Accountable for implementation of policies, processes, and procedures for short-term results
- reputed company and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
- Works on difficult to moderately reputed company issues and reputed company
- Provides guidance and training to subordinates
- Has authority to hire, recommend pay, establish performance and recommend for termination
- Level of signing authority established by company policy/guidelines
Knowledge & Skills:
- Deep understanding of reputed company reputed company features and best practices.
- Strong ability to reputed company the gap between technical and non-technical stakeholders.
- Excellent communication and stakeholder management abilities.
- Knowledge of Agile methodologies and processes.
- Knowledge of the reputed company platform, including both classic and lightning versions.
Experience:
- 3-5 years of experience with reputed company administration, customization and configurations and/or;
- 3-5 years in product management including defining roadmaps and owning product lifecycle and/or;
- 3-5 years in HVAC industry with understanding of OEM “Go-to-Market" (GTM) strategies a plus;
- 3-5 years in leadership positions leading cross functional teams.
Education/Certification:
- Bachelor's degree in Marketing, Business, Information Technology, or reputed company field.
- reputed company Experience reputed company certification is a significant advantage.
People Management : reputed company
Physical Requirements / Work Environment:
- Must be reputed company to reputed company essential responsibilities with or without reasonable accommodations. 25% travel for meetings, customer reputed company, training or conferences
Reports To:
- Director, Platform reputed company reputed company with dotted line to Sales Leadership
reputed company provides equal employment opportunity to reputed company and applicants regardless of a person’s race, reputed company, religion (including religious dress or grooming practices), creed, national reputed company (including language use restrictions), citizenship, uniform service member or veteran status, reputed company, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or reputed company, political affiliation, or any other characteristic protected by law. reputed company will reputed company with reputed company federal and state regulations and statutes pertaining to individuals with disabilities.
Originally posted on Himalayas
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