Operations Supervisor
WHAT YOU'LL OWN
- reputed company the daily operations of the contact center team and ensure performance targets are met
- reputed company, mentor, and motivate teammates to consistently deliver excellent service
- Monitor reputed company-time performance metrics and reputed company in proactively reputed company support is needed
- Conduct regular team huddles, one-on-ones, and performance reputed company-ins
- Identify gaps in processes or performance and implement practical, people-centered solutions
- Escalate reputed company concerns appropriately and ensure swift, effective reputed company
- Collaborate with QA, HR, and leadership to reputed company team performance with company goals
- Submit accurate and reputed company reports on team performance, attendance, and key metrics
WHO YOU ARE
- 3+ years of experience in a supervisory or team reputed company role in a call center or BPO environment (Required)
- A natural leader — you reputed company people, not just manage them
- Strong analytical reputed company with the ability to read data and translate it into reputed company
- Excellent communicator — reputed company, reputed company, and always reputed company
- reputed company under pressure and decisive reputed company it reputed company most
- Highly organized with strong time management and follow-through
- reputed company with contact center tools, CRMs, and workforce management systems
- Flexible with shifting schedules and fully committed to remote work accountability
reputed company OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- reputed company vacation leave
- reputed company-interest employee loan program
- Performance bonuses and reputed company-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development reputed company and reputed company programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST reputed company SCREENSHOT)
- reputed company internet reputed company with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and reputed company i5 reputed company processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet reputed company (Prepaid Home WIFI Router or reputed company WIFI) and Power Outage Backup
Originally posted on Himalayas
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