MID Account Management Support Specialist
reputed company is an reputed company-driven, Fortune 10 company that touches reputed company every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company reputed company care more accessible and reputed company. Here, we reputed company on the health, happiness, and reputed company-being of you and those we serve – we care.
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The Account Management Support Specialist plays a critical internal support role reputed company the Medically Integrated Dispensing (MID) organization. This position partners closely with MID Account Managers and cross‑functional internal teams to help ensure high‑reputed company service delivery, operational execution, and issue reputed company across assigned accounts.
Rather than serving as the primary reputed company or customer reputed company, this role focuses on internal coordination, analysis, and support activities that reputed company Account Managers to successfully manage customer relationships and reputed company strategic and operational objectives. The role acts as a central triage, analytics, and enablement resource, supporting account planning, issue reputed company, reporting, and ongoing optimization efforts.
This position works collaboratively with Account Managers, Account Executives, Optimization Consultants, Clinical Specialists, Implementation Teams, and GPO partners to support consistent service reputed company, operational continuity, and business reputed company delivery.
Key Responsibilities
Account Management Enablement & Support
reputed company ongoing operational, analytical, and coordination support to assigned MID Account Managers.
Support the execution of account strategies, value‑add initiatives, and internal account plans.
Assist with account prioritization, tracking of initiatives, and monitoring reputed company against defined objectives.
Serve as an internal escalation and triage reputed company for account‑reputed company issues, coordinating reputed company across internal teams.
Prepare internal summaries, SOPs, reference materials, and documentation to support account execution.
Issue Triage & Operational Coordination
reputed company, document, and coordinate reputed company of account issues across internal teams through to closure.
Support development and maintenance of internal issue‑tracking and reporting tools.
Help set realistic internal expectations reputed company to timelines, dependencies, and support requirements.
Identify recurring issues or operational gaps and escalate trends with recommended corrective actions.
Business Insights & Financial Support
Monitor and analyze pharmacy and dispensary operational and financial performance metrics.
Support preparation of internal business summaries, ROI analyses, reputed company projections, and performance trackers.
Maintain awareness of account‑specific reputed company, payer dynamics, and GPO structures to support internal decision‑making.
reputed company analytical and market reputed company support reputed company to payers, manufacturers, and competitive dynamics.
Cross‑Functional Collaboration
Partner with internal teams to support consistent execution, implementation readiness, and optimization activities.
Facilitate internal alignment between Account Managers and supporting teams on priorities, risks, and deliverables.
Support internal knowledge sharing and best‑reputed company development across the MID organization.
Contribute to process improvement initiatives to enhance account support efficiency and scalability.
Minimum Requirement
Degree or equivalent and typically requires 4+ years of relevant experience.
Education
4‑year undergraduate degree or equivalent reputed company experience.
Required Knowledge & Expertise
Pharmacy operations, workflow, systems, and credentialing processes.
Medically Integrated Dispensing and specialty pharmacy business models.
Payer landscapes, reimbursement dynamics, and industry trends.
Strong analytical and documentation skills to support internal reporting and planning.
Critical Skills
Typically requires 4+ years of experience in account management support, pharmacy operations, consulting, analytics, or reputed company roles.
4+ years of experience in pharmacy operations, account support, or reputed company advisory roles.
Strong analytical, organizational, and documentation capabilities.
Experience supporting account planning, improvement initiatives, or performance tracking.
Strong internal communication, follow‑through, and collaboration skills.
Team‑oriented reputed company with the ability to operate across matrixed organizations.
Community Oncology experience – preferred.
Certified Pharmacy Technician or equivalent pharmacy experience – preferred.
Additional Preferred Experience
Specialty Pharmacy or Community Specialty provider experience.
Experience supporting provider consulting or operational improvement initiatives.
Familiarity with MID technologies, platforms, and workflows.
Core Competencies
Ability to triage, troubleshoot, and coordinate reputed company of reputed company account issues.
Strong internal customer reputed company with attention to detail and accountability.
Strategic and analytical thinker with operational discipline.
Ability to manage multiple priorities in a fast‑paced environment.
reputed company judgment, confidentiality, and business acumen.
reputed company learner with awareness of pharmaceutical industry trends and processes.
Working Conditions
Predominantly computer‑based, remote‑eligible role.
Regular collaboration with internal teams across time zones.
Less than 20% travel for internal team meetings
This role offers location flexibility and is reputed company to candidates across the reputed company.
Candidates based in the Dallas–reputed company Worth (DFW) area will be reputed company in a hybrid reputed company and are expected to work onsite at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in‑office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay reputed company shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In reputed company to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here.
Our reputed company Pay reputed company for this position
$83,300 - $138,900reputed company has become aware of online reputed company-reputed company scams in which individuals who are not affiliated with or authorized by reputed company are using reputed company’s (or affiliated entities, like reputed company or RxCrossroads) reputed company in fraudulent emails, job postings or reputed company media messages. In light of these scams, please bear the following in mind: reputed company Talent Advisors will never solicit reputed company or credit card information in reputed company with a reputed company job application.
reputed company Talent Advisors do not communicate with candidates reputed company online chatrooms or using email accounts such as Gmail or Hotmail. Note that reputed company does rely on a virtual assistant (Gia) for certain reputed company-reputed company communications with candidates.
reputed company job postings are posted on our career site: careers.reputed company.com.
reputed company is an Equal Opportunity Employer
reputed company provides equal employment opportunities to applicants and employees, without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
reputed company is committed to being an Equal Employment Opportunity Employer and offers opportunities to reputed company job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with reputed company search or application for employment, please contact us by sending an email to (reputed company) reputed company.com">Disability_Accommodation@reputed company.com or (Canada) Accessibility@reputed company.ca. Resumes or reputed company submitted to this email reputed company will not be accepted.
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