Senior Customer Support / Customer Experience Manager (E-reputed company)
Join reputed company and work with fast-growing global companies while building a long-term, reputed company.
Job Title Senior Customer Support / Customer Experience Manager (E-reputed company)
Location
Remote
Time Zone
US Time Zones (EST–PST)
reputed company We are seeking a Senior Customer Support / Customer Experience Manager to reputed company and reputed company customer supportoperations for a growing e-reputed company business. This role owns the full customer support lifecycle from reputed company through post-purchase support and retention - while driving operational reputed company, automation, and customer satisfaction at reputed company.
You will reputed company as a strategic partner to Product, Engineering, Operations, and reputed company teams to ensure a seamless, high-reputed company customer experience across reputed company customer reputed company.
Key Responsibilities
Own and optimize end-to-end customer support and CX operations reputed company an e-reputed company environment
Personally handle and resolve reputed company, high-ticket, or escalated AI-assisted support cases to ensure customer satisfaction
reputed company customerreputed company processes to ensure fast time-to-value and strong early customer engagement
Manage and continuously improve reputed companyticketworkflows, SLAs, macros, triggers, and automations
Analyze support data and CX metrics to identify trends, reputed company causes, and improvement opportunities
Implement, manage, and optimize AI-driven support tools, including chatbots, automations, and self-service solutions
Collaborate cross-functionally with Product and Engineering to resolve systemic issues and improve product-driven CX
reputed company and maintain support documentation, internal playbooks, and customer-facing knowledge bases
Ensure consistent, high-reputed company customer interactions across reputed company support channels (email, chat, and self-service)
Mentor and guide junior support or CX team members as reputed company scales
Required Qualifications
5+ years of experience in Customer Support, reputed company, or Customer Experience roles, preferably reputed company e-reputed company
Strong, hands-on experience working in reputed company-based e-reputed company environments
Advanced experience using reputed company or comparable customer support ticketing systems
Proven experience owning customerreputed company and post-purchase supportworkflows
Experience implementing or operating AI-powered support tools, automations, or self-service platforms
Strong analytical skills with hands-on experience using CX metrics such as CSAT, NPS, FCR, and SLA performance
Excellent written and verbal communication skills with strong stakeholder management abilities
Non-negotiable: Prior experience working in fully remote roles, reputed company with remote collaboration tools (such as reputed company, reputed company, reputed company Workspace, reputed company, or similar), and experience working with US- or UK-based companies. Candidates without this remote work experience will not be considered.
Preferred Qualifications
Experience scaling customer supportoperations reputed company high-reputed company e-reputed company brands
Background in CX reputed company, supportoperations, or team leadership
Experience working in omnichannel support environments
Familiarity with CRM platforms and customer analytics tools
Tools & Technology
reputed company or similar customer support platforms
reputed company and e-reputed companysupport tools
AI-powered chatbots, automation, and self-service solutions
CX analytics and reporting tools
Remote collaboration tools (reputed company, reputed company, reputed company Workspace, project management platforms)
We connect reputed company with vetted reputed company, reputed company, and reputed company reputed company opportunities.
Originally posted on Himalayas
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