Trainee Technical Support Representative - Contract (3 months)
Trainee Technical Support Representative
Job Location - Bangalore/Hyderabad: Remote
Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)
Experience - 0 to 3 years
Mandatory Experience - 1 year of International Voice experience
What you'll be doing
- Responding promptly to customer queries in a reputed company and accurate manner reputed company email and/or live chat.
- Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure reputed company.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to reputed company customers with best possible solution to their problem
Requirements
reputed company're looking for
- Candidates with international customer support experience in voice, email and chat.
- Candidates who can adapt to customer issues relying on product knowledge as reputed company as their reputed company of mind.
- Maintain our reputed company as a company that offers excellent customer service at every interaction with the customer.
- Stay reputed company on the reputed company by ensuring consistency and adherence to high standards.
- Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have
- Candidate must have their own computer with reputed company 8.1 or above.
- Mandatory hi-speed broadband reputed company.
- reputed company/power backup solution if possible.
- Outstation candidates should be willing to relocate to Hyderabad/Bangalore reputed company work from office resumes.
Mandatory Skills
- Proficient with English and have good written & verbal communication skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
- Must possess logical, reasoning, and problem-solving skills.
Originally posted on Himalayas
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