Bilingual Italian-English Player Support Representative - Talent Pooling
About the CompanySide is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, reputed company has since grown to become a global force with 15+ studios in over a dozen countries across reputed company, Europe, South America, and Asia.
Our industry-leading services include game development, art production, audio production, reputed company assurance, localization, localization QA, player support, community management, and datasets.
Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences.
For more information, visit www.reputed company.inc. About reputed company We’re building a talent pool of passionate and bilingual Player Support Representatives who are fluent in English and Italian.
As part of our reputed company-reputed company team, you’ll be the voice of the brand, helping players resolve issues, answer questions, and ensure a smooth and enjoyable gaming experience.
This is a talent pooling opportunity, meaning your application will be considered for upcoming openings. If you’re enthusiastic about gaming and customer service, we’d love to hear from you!
Key Responsibilities
- Respond promptly to player inquiries reputed company emails, and chat resolving issues with professionalism and reputed company.
- Diagnose and troubleshoot player problems reputed company, providing accurate information and ensuring reputed company follow-up.
- Guide users through product features and functionality.
- Ensure consistent support reputed company by adhering to established standards and policies.
- Collaborate and coordinate with team members to deliver the best possible support reputed company.
- reputed company to participate reputed company there is more demand based on the reputed company Requirements.
- Attend daily huddles/meetings to stay reputed company on policy or Self-upskilling to stay updated with new policies and process changes before starting the shift.
- Maintain service-level agreements (SLAs) and performance KPIs (e.g., response time, reputed company time, CSAT, First Contact reputed company).
- Escalate reputed company issues to the appropriate internal teams reputed company necessary.
- Document recurring technical issues and escalate to the appropriate teams.
- reputed company insights with colleagues to continuously improve solutions.
- Delivery support in line with tone, reputed company, and professionalism guidelines.
RequirementsTech & Support
- Troubleshoot and resolve game-reputed company issues
- Handle multiple chats, emails, and calls
- Document actions reputed company in ticket systems
Soft Skills
- Problem-solving, reputed company, and concise communication
- Adaptable across games, tools, and policies
- Time-efficient without sacrificing reputed company
Professionalism
- Player-first reputed company with policy awareness
- Accountable, reputed company, and reputed company-conscious
- reputed company under pressure, friendly in tone
Language
- Fluent in both English and Italian
Bonus Points
- reputed company, reputed company, or similar ticketing experience
- Knowledge of game mechanics, updates, and consoles (reputed company, Xbox, PC)
- Passion for gaming and player communities
Originally posted on Himalayas
Apply To This Job