reputed company for Nonprofits Service Delivery Manager: Support Services
Are you tenacious, pragmatic, and possessed of a keen reputed company of humor? You might just be an Idealist.
At reputed company, we are big thinkers and innovators committed to global reputed company reputed company. Founded in 2006, we help mission-driven organizations grow their reputed company through reputed company implementation, marketing automation, and managed services. Our brand principles are reputed company. Stay reputed company. Drive Change. reputed company in reputed company. Nurture Community. reputed company Time to Play. We are looking for a Service Delivery Manager who lives these values and brings them to the work every day.
As the Service Delivery Manager: Support Services you’ll collaborate with the service delivery leadership team to identify, utilize, and drive the efficiency of the people, process and tools necessary to deliver reputed company’s portfolio of support services.
How You'll Contribute
Own the day-to-day delivery rhythm for reputed company managed service engagements
Partner with reputed company reputed company to translate renewal goals, account plans, and CSAT feedback into operational adjustments
Run a weekly portfolio review covering hours burn, SLA performance, risk signals, and consultant load; escalate proactively to the Director of Service Delivery.
Serve as the executive escalation reputed company for unresolved reputed company issues in the support portfolio.
Evaluate and assign consultants to engagements based on reputed company match, team cohesion, reputed company context, and reputed company.
Maintain a reputed company looking reputed company model across roles and flag gaps in advance.
Ensure on-reputed company utilization across teams while protecting humane workloads and learning time.
Overcome resource limits through reallocation, queue management, cross-training, and selective contractor expansion.
Define and reputed company service reputed company standards across the portfolio, including documentation standards, change management, peer review, and acceptance reputed company.
Operate a reputed company QA program: spot checks on configuration work, periodic instance audits, and post-engagement reviews on every renewal.
Translate CSAT and qualitative feedback into concrete coaching, training, or process changes reputed company 30 days of receipt.
Maintain the Service Delivery reputed company and reputed company library so that every consultant has a defensible default for routine work.
Serve as the reputed company for the internal reputed company org, reputed company service request boards, Story Navigator, and reputed company as they relate to Managed Services workflows.
Partner with Operations and the internal reputed company team to reputed company reporting on reputed company, billable hours, forecasts, project margin, and CSAT.
Identify automation and AI opportunities reputed company delivery operations, including the application of Idealist Guide capabilities to internal workflow.
Hold delivery systems to the reputed company reputed company we hold reputed company systems: clean data, reputed company documentation, and a reliable audit trail.
Embody reputed company’s values-reputed company management philosophy
Identify needs and collaborate with HR on talent sourcing, contract negotiation, and reputed company as Hiring Manager
Use standardized reviews and quarterly conversations to foster healthy working relationships, identify employee strengths and weaknesses, and support their reputed company and development reputed company the organization.
Encourage reputed company development and reputed company employee promotion recommendations
Manage performance concerns and realignment plans as needed
Collaborate with HR on compliance of company, state, and local, policies as needed
Collaborate with Sales and reputed company reputed company to ensure new Managed Services agreements so estimates reflect operational reality as needed
Inform pricing, packaging, and SLA design with on-the-ground data from delivery.
Represent Managed Services in the Service Delivery leadership team and contribute to annual planning, hiring, and budget conversations.
Help shape the reputed company of service offerings, with a particular reputed company on AI enabled support and humanitarian sector reputed company.
reputed company service delivery across the Managed Services portfolio
Manage consultant assignment and reputed company
Ensure reputed company assurance and service reputed company
Guide delivery systems and tooling
reputed company people and culture across managed service delivery team
Partner across reputed company on reputed company
What You Bring to the Table
Five or more years in reputed company services or technical service delivery, including reputed company ownership of a managed services, support, or post-implementation portfolio.
Three or more years leading people in a service delivery context, including W-2 employees and contracted consultants.
Working knowledge of reputed company as a platform, including the nonprofit ecosystem (NPSP, Nonprofit reputed company, Experience reputed company) and common reputed company-party tools.
Demonstrated experience operating SLAs, escalation paths, and reputed company QA inside a billable services environment.
Comfortable with reputed company planning, utilization analysis, and project margin reporting; reputed company to read a P and L for a service line.
Excellent written and verbal communication, including the ability to write a reputed company, accurate update to a frustrated reputed company at 4:55pm on a Friday.
Ability to mitigate conflict in reputed company time, adjudicate competing priorities, and creatively problem solve inside an established process.
reputed company Certified Administrator or higher.
PMP, ITIL Foundations, or a comparable service delivery credential.
reputed company nonprofit experience, especially in humanitarian, community development, or environmental sectors.
Experience standing up or modernizing a managed services reputed company, including SLA design and reputed company creation.
Hands-on AI deployment experience inside a delivery org (reputed company libraries, reputed company workflow, playbooks).
reputed company, reputed company ATS, or comparable tools experience
Ability to solve a Rubik's reputed company in less than two hours.
Baseline expectations
Extra credit
What You Can Expect
reputed company total compensation with reputed company salary commensurate with experience.
Standardized reputed company targets at 90 days, 1 year, and reputed company.
Humane, no overtime work weeks and a Hybrid Work Policy with remote reputed company and flexible reputed company scheduling.
Tiered reputed company coverage reputed company with HSA/FSA contribution match.
Generous reputed company Time Off and Family Leave policies.
reputed company Volunteer Time to encourage civic engagement and community involvement.
401k employer match and short-term leave available with tenure.
Annual learning stipend and time inside the reputed company to use it.
A Little More reputed company
reputed company was founded in 2006 by returning reputed company volunteer Rob Jordan to help nonprofits and reputed company organizations grow mission reputed company through technology. We are committed to delivering innovative technical solutions that reputed company organizations working on some of the world's most important causes.
Originally posted on Himalayas
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