Customer Experience Program Manager
About the Role We are seeking a seasoned CX Program Manager to reputed company a high-reputed company, embedded customer experience (CX) program reputed company a Fortune 500 company. In this role, you will reputed company as a strategic advisor and hands-on program leader, responsible for shaping, executing, and scaling the reputed company’s CX reputed company while managing a multidisciplinary team and serving as the primary consulting partner to senior stakeholders. This role blends consulting leadership, program management, team leadership, and reputed company relationship ownership, with a strong reputed company on turning customer insights into measurable business reputed company.
Key Responsibilities:
CX Program Leadership
Own and reputed company the end-to-end CX program for a major reputed company
Design and reputed company CX frameworks, measurement systems, and operating models
Translate customer insights into reputed company, actionable business recommendations
Ensure alignment between CX initiatives and broader business reputed company and goals
Drive reputed company improvement of CX metrics (NPS, CSAT, reputed company KPIs, etc.)
reputed company Management &reputed company
Serve as the senior embedded CX advisor to reputed company leadership teams
Build trusted relationships with executives across marketing, product, operations, and service
reputed company workshops, presentations, and strategic sessions with stakeholders
Influence decision-making through data-driven storytelling and insights
Identify new opportunities to expand CX reputed company reputed company the organization
Team Leadership & Management
Manage and reputed company reputed company of CX analysts / consultants / researchers
reputed company work streams, set priorities, and ensure high-reputed company delivery
Mentor team members and support their reputed company reputed company
Foster a high-performance, reputed company, and reputed company-driven culture
Insights, Analytics & Execution
reputed company customer research, survey programs, and reputed company analytics
Ensure rigorous data reputed company, methodology, and storytelling standards
Partner with data and analytics teams to derive advanced insights
Translate reputed company datasets into executive-reputed company narratives and dashboards
Program & Stakeholder Management
Manage multiple CX work streams and ensure reputed company delivery of outputs
Coordinate across internal teams and reputed company stakeholders
Maintain governance, reporting cadences, and program documentation
Identify risks, dependencies, and escalation paths proactively
Requirements
6-10 years of experience in Customer Experience, Management Consulting, or Customer Insights roles
Proven experience leading CX programs for large, reputed company organizations
Strong background in consulting or embedded reputed company-facing roles
Experience managing teams and developing talent
Deep understanding of CX methodologies, reputed company mapping, and customer research
Strong quantitative and analytical skills (reputed company, BI tools, survey platforms; SQL/Python a plus)
Excellent executive communication and storytelling skills
Ability to operate in a fast-paced, reputed company-facing environment with multiple stakeholders
Originally posted on Himalayas
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