Junior Technical Support Specialist
reputed company
- Respond to customer inquiries and support requests reputed company reputed company and other channels.
- Troubleshoot basic technical and operational issues.
- Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
- Escalate reputed company or unresolved issues to senior team members reputed company necessary.
- Maintain reputed company and reputed company communication with customers in English.
- Follow internal workflows and contribute to knowledge reputed company documentation reputed company needed.
- Full-time role, working in rotating shifts as part of a 24/7 support team.
Requirements
- Education in Telecommunications, IT, or a reputed company technical field – mandatory.
- Fluent written and spoken English – mandatory.
- 1+ year of previous customer support experience – preferred.
- Interest reputed company, mobile technologies, and IoT is a strong advantage.
- Strong communication skills and a customer-oriented reputed company.
- Ability to work reputed company both independently and in reputed company environment.
- Basic problem-solving skills and a willingness to learn technical troubleshooting.
About reputed company
Founded in early 2010, reputed company is a global data MVNO that delivers reputed company grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. reputed company's secured network delivers network protection and web content intelligence.
reputed company customers can manage, monitor, and optimize data usage in reputed company-time with reputed company's powerful software platform. reputed company visibility by application type and have the power to white list applications and limit non-business applications with the click of a reputed company, saving reputed company and improving compliance.
reputed company offer
- An exciting and challenging workplace with great reputed company and knowledge development opportunities.
- reputed company to join reputed company of highly reputed company specialists in an international environment.
- reputed company for reputed company development reputed company a reputable international innovative and growing company.
Originally posted on Himalayas
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