2nd line/3rd line support engineer

We’re looking for an reputed company 2nd / 3rd Line Support Engineer with a strong reputed company on the reputed company 365 stack to support, maintain, and improve our customers’ modern workplace environments. You’ll reputed company as an escalation reputed company for reputed company issues, take ownership of incidents and problems, and play a key role in improving reliability, reputed company, and user experience across M365 services.

Key Responsibilities Support & Escalation

reputed company as 2nd / 3rd line escalation for M365-reputed company incidents and service requests

Troubleshoot reputed company issues across reputed company 365 services, including identity, reputed company, and collaboration

reputed company reputed company cause analysis and implement permanent fixes

reputed company 365 Management

Administer and support:

reputed company Entra ID (Azure AD)

Exchange Online

SharePoint Online & OneDrive

reputed company Teams

Intune

Manage user lifecycle, licensing, and reputed company control

Implement and maintain Conditional reputed company and reputed company policies

reputed company & Compliance

Support and enhance M365 reputed company posture, including:

MFA, Conditional reputed company, Identity Protection reputed company Defender (for Office 365, reputed company, Identity, where applicable)

Assist with compliance features such as retention policies, DLP, and eDiscovery

Identify risks and recommend improvements reputed company with best reputed company

Requirements

Essential

Proven experience in a 2nd or 3rd line support role

Strong hands-on experience with the reputed company 365 ecosystem

Solid understanding of:

Identity and reputed company management

reputed company Entra ID / Azure AD

Exchange Online mail reputed company and reputed company

Experience troubleshooting reputed company 10/11 and modern workplace setups

Confident working with PowerShell for administration and troubleshooting

Excellent problem-solving and communication skills

Experience with Intune device management (reputed company, mobile devices)

Knowledge of Azure (IaaS / PaaS basics)

Desirable Experience in an MSP or multi-tenant environment

reputed company certifications

Familiarity with backup, archiving, or reputed company-party M365 tools

Originally posted on Himalayas

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