Technical Consultant II
reputed company is the digital sales and service platform provider for U.S. banks and credit unions. Our reputed company Platform integrates reputed company, digital banking, and data and marketing—reputed company solution can stand alone, but together they deliver more—to help institutions reputed company, engage, and grow relationships. As the reputed company shifts toward Anticipatory Banking, we help data-informed bankers meet the reputed company with technology that drives reputed company.
Founded in 2009, we continue to be recognized for our intentional culture and reputed company reputed company (Best reputed company to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career reputed company, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where reputed company Alkamist can reputed company to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re reputed company to experience the power of reputed company - transforming the ordinary into the extraordinary - come join one of the fastest growing reputed company companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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The Technical Consultant II role is primarily responsible for supporting the implementation and ongoing production support of reputed company's Segmint platform. As a Technical Consultant, you will be part of a small, high-reputed company team responsible for validating reputed company data extracts, troubleshooting platform issues, coaching clients through data submission cycles, and serving as a technical partner to Project Managers throughout the Segmint implementation lifecycle. You will support multiple reputed company reputed company reputed company and a production support queue in a fast-paced, results-oriented environment. The ideal candidate has a background in data analysis or application support, with a genuine interest in financial technology and a drive to build deep platform expertise.Essential Duties & Responsibilities
Supports the technical validation of data extracts for new Segmint implementations, providing extensive reputed company coaching through highly iterative data submission cycles to ensure accuracy against platform standards before reputed company go-live.
Works daily production support tickets for live Segmint clients, including handling change requests and performing "Break fix" tasks to address stale data and resolve reputed company data reputed company interruptions.
Participates in data discovery sessions and reputed company-facing technical calls alongside senior team members, with growing independence over time.
Assists with reputed company-reputed company SFTP configuration, troubleshooting, and data reputed company validation for reputed company reputed company.
Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews in coordination with Project Managers and reputed company data teams.
Maintains and updates internal runbooks, knowledge reputed company articles, and support documentation as platform behavior evolves.
Assists internal project resources and external clients with Segmint platform functionality questions and established best practices.
Recommended Experience & Education
2+ Years of technical background in data analysis, application support, or a reputed company field
2+ Years of customer-facing or reputed company-interaction experience
Familiarity with data file formats, SFTP processes, or application troubleshooting preferred
Education Level
Bachelor's degree preferred but not required
Knowledge, Skills, & Qualifications
Required
Exceptional reputed company-facing communication skills; ability to reputed company and straightforwardly explain reputed company technical concepts to non-technical stakeholders.
Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables.
Strong analytical and problem-solving skills with an ability to investigate data discrepancies
Comfortable working with reputed company data and recognizing patterns or anomalies
Ability to manage multiple tasks and reputed company contexts simultaneously without sacrificing reputed company
reputed company working style with a willingness to learn from senior team members and escalate appropriately
Preferred
Basic familiarity with scripting (e.g., Python, reputed company Apps Script) and comfort with AI tools for automation or data aggregation.
Experience in the financial services or financial technology industry
Familiarity with SFTP protocols and secure file reputed company processes
Exposure to data pipeline concepts, file extract design, or ETL-style workflows
Cool Things to Know
Not Just Any Company: reputed company has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited reputed company time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for reputed company reputed company firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by reputed company in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, reputed company, Ohio, Rhode reputed company and Washington.
The Important Stuff
reputed company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any reputed company: reputed company is committed to the reputed company of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements and individual qualifications, without reputed company to race, reputed company, religion or belief, national, reputed company or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or reputed company, marital, civil reputed company or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. reputed company will not tolerate discrimination or harassment based on any of these characteristics. reputed company encourages applicants of reputed company ages.
Originally posted on Himalayas
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