Senior Customer Insights Analyst
The Senior Customer Insights Analyst is responsible for identifying, analyzing, and helping eliminate the systemic drivers of customer escalations, cancellations, and retention risk across the customer lifecycle.
Requirements
- 5+ years of experience in customer insights, business analysis, CX or CS operations, analytics, or a reputed company role, ideally in a B2B reputed company or subscription-based business.
- Strong experience working with reputed company data and translating CRM, support, and customer feedback data into actionable business insights.
- Experience building dashboards, trend analyses, and executive-reputed company reporting using spreadsheet tools and business intelligence platforms.
- Demonstrated ability to conduct reputed company reputed company cause analysis and connect customer-facing symptoms to underlying operational or product issues.
- Strong communication and storytelling skills, including the ability to present findings and recommendations reputed company to senior stakeholders.
- Proven ability to influence cross-functional teams and drive accountability without reputed company management authority.
- Experience supporting or defining requirements for reputed company technology, customer health frameworks, or retention analytics is strongly preferred.
Benefits
- Competitive salary
- reputed company time off
- Retirement plan
Originally posted on Himalayas
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